MIYAH JAMES
Greenville,US
Summary
Customer service specialist with experience in lead generation, customer relationship management, and sales. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Looking for a challenging new role with a growing team where learned expertise in customer service can be provided.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Representative
Teleperformance USA
Remote
03.2023 - 04.2024
- ReSpent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency's reputation.
- Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.
- Exceeded sales targets consistently by identifying cross-selling opportunities within existing client base.
- Resolved complex policy issues with clear communication, resulting in improved customer retention rates.
- Facilitated smooth policy renewals by proactively reviewing accounts and updating coverage as needed.
- Enhanced customer satisfaction by providing accurate and timely insurance policy information.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Capitalized on upsell opportunities with offers of discounts and support with additional insurance policy options.
- Received approximately 50-60 calls per day
Licensed Insurance Agent
Sitel Group
Remote
04.2022 - 12.2022
- Gave clients information on coverage options to help them protect their assets
- Customer satisfaction was impacted by policy changes and company conditions
- Calculated premiums and established payment methods for sales
- Followed up with customers on unresolved issues
- Role model for excellent customer service and diagnostic sales techniques
- Received approximately 50-60 inbound per day
- Worked in secluded remote location at home
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Calculated quotes and provided information on insurance options to potential clients.
Barista
Target
Spartanburg, South Carolina
08.2021 - 04.2022
- Increased sales of specialty drinks and products with special displays and promotions
- Developed ability to remember customer names and address them by name
- Continued to broaden understanding of coffee styles and varieties
- Cleaned the counters, machines, utensils, and seating areas every day
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Used positive reinforcement and respectful, encouraging coaching to train new team members
- Kept up with attendance and punctuality regularly
- Pleasantly interacted with customers to promote a fun, positive atmosphere during busy periods
- With quick, efficient service, was able to keep the line and crowd under control
- Followed all merchandising, stocking, and storage procedures
- Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties.
Sales Associate
Home Depot
03.2021 - 08.2021
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Provided product and service information to customers.
Cashier
Aldi
03.2020 - 08.2020
- Credit cards, checks, gift cards, and coupons were all processed by me
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Used cash registers and POS systems to request and record customer orders and compute bills
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Greeted them and gave them product information as customers entered
- Provided attentive and skilled assistance to all customer needs
- Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21
- Help customers by providing information and resolving any issues they may have.
Retail Sales Associate
Walmart
09.2018 - 05.2019
- Answered product questions using up-to-date sales and store promotions information
- Checked the quality of the merchandise and set up a proper display area on the floor
- Actively engaged customers in order to provide general assistance and store merchandise information
- Assisted customers in locating and selecting merchandise in any store department
- Replaced out-of-stock items with new products to satisfy dissatisfied customers
- Kept a clean personal appearance, modeled store outfits when working in the clothing department, and followed company policy by wearing uniforms
- Greeted customers as they entered the store.
Education
Associate of Arts -
Spartanburg Methodist College
Spartanburg, SC01.2021
High School -
Paul M. Dorman High School
Roebuck, SC01.2019
Skills
- Analyzing data
- Customer needs assessment
- Casualty auto insurance
- Customer service
- Strong communication skills
- Attentive
- Dual Monitors Experience
- Excellent Problem-Solving Skills
- Empathetic
- Proficient in Microsoft Word
- Goal-oriented mindset
- Insurance sales expertise
- Teamwork orientation
- Continuous Learning Attitude
- Licensed Insurance Agent
- Auto insurance
Timeline
Licensed Insurance Representative
Teleperformance USA
03.2023 - 04.2024
Licensed Insurance Agent
Sitel Group
04.2022 - 12.2022
Barista
Target
08.2021 - 04.2022
Sales Associate
Home Depot
03.2021 - 08.2021
Cashier
Aldi
03.2020 - 08.2020
Retail Sales Associate
Walmart
09.2018 - 05.2019
Associate of Arts -
Spartanburg Methodist College
High School -
Paul M. Dorman High School