Josie Adams
Greenville,TX
Summary
- 20+ years of customer service in person and phone support.
- 20+ years Director of Operations, business management and strategic planning.
- 5 months remote insurance sales averaging 250 calls/day
- Promoted to management early based on productivity
- Skilled in process improvements and fostering effective communication within teams.
- Successfully led staff development initiatives and collaborated on projects to drive operational excellence.
Overview
37
37
years of professional experience
Work History
Licensed Life Insurance Agent
Globelife American Income Division
04.2025 - Current
- Remote sales currently licensed in eight states.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- First to work and last to leave, continuously exceeding expectations thru collaboration with sales team
Director of Operations/Instructor/Trainer
Saints N Angels Sport Horses
01.1993 - Current
- Planned and monitored day-to-day running of business to facilitate smooth progress.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly.
Assistant Researcher
NIH Mental Health
09.1988 - 07.1992
- Developed and implemented efficient research protocols to ensure data accuracy and integrity.
- Created detailed presentations summarizing research findings for internal use.
- Collaborated with senior researchers in design, testing, and reporting of research projects.
- Worked autonomously or collaborated as part of global research team.
- Researched protocols for process improvement projects.
- Observed lab clean environment, keeping equipment functional and supplies fully stocked.
- Used computer software to perform descriptive and multivariate statistical analyses of data.
Education
Bachelor of Arts (B.A.) - Biology and Chemistry
Mount Holyoke College
South Hadley, MA05.1988
Skills
- Direct sales
- Customer service
- Business management
- Communication Skills
- Problem Solving
- Self-Motivation
- Relationship Building
- Teamwork and collaboration
- Proficient in Microsoft Office Zoom, Google Workplace
Timeline
Licensed Life Insurance Agent
Globelife American Income Division
04.2025 - Current
Director of Operations/Instructor/Trainer
Saints N Angels Sport Horses
01.1993 - Current
Assistant Researcher
NIH Mental Health
09.1988 - 07.1992
Bachelor of Arts (B.A.) - Biology and Chemistry
Mount Holyoke College
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