Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Axel Rodriguez

Miami,FL

Summary

Highly motivated Public Relations, Advertising, and Applied Communications major at Florida International University seeking to leverage strong communication and relationship-building skills honed through experience as a State Farm Insurance Representative. Eager to contribute to a dynamic team environment and apply creative thinking to develop strategic communication campaigns.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Licensed Insurance Representative

Richard Cossio State Farm
02.2024 - Current
  • Licensed State Farm Insurance Representative with expertise in general lines (auto, home, property) and life & health insurance products
  • Proven ability to build strong client relationships, identify insurance needs, and develop customized coverage plans
  • Increased life insurance sales by 20% after obtaining life & health license
  • Achieved consistent sales goals for new policies across all product lines
  • Resolved customer inquiries and concerns efficiently, exceeding satisfaction expectations.

Front Desk Agent

SLS Brickell Miami
05.2023 - 02.2024
  • Promoted hotel amenities, local attractions, and events, fostering positive guest experience in Miami
  • Managed over 133 rooms, guest accounts, processed payments, and addressed billing inquiries with accuracy
  • Handled guest requests and concerns with empathy and understanding, fostering positive relationships and building brand loyalty
  • Navigated use of OPERA PMS System as well as excel to create, run, and print reports.

Game Ambassador

Puttshack Miami
08.2022 - 05.2023
  • Welcomed guests with friendly and positive demeanor, creating a warm and inviting atmosphere
  • Managed guest flow for two, 9-hole mini golf courses, ensuring efficient operations for over 500 guests per night
  • Provided exceptional guest service including explaining game rules, distributing equipment, and keeping mini golf courses clean and safe

Temporary PPP Loan Processor

Fembi Mortgage Miami
02.2021 - 05.2021
  • Advised over 150 clients with PPP Loan applications, ensuring accuracy and completeness of documentation
  • Demonstrated expertise in analyzing financial data, verifying documentation, and identifying potential issues in loan applications
  • Reviewed loan files, identified missing documents, and prepared condition lists for applicants.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

Education

Bachelor of Science in PRAAC - Public Relations, Advertising, and Applied Communications

Florida International University
Miami, FL
06.2025

Associate of Arts in Sociology -

Miami Dade College
Miami, FL
05.2023

Skills

  • Customer Service
  • Sales
  • Risk Assessment
  • Communication (Written and Verbal)
  • Negotiation
  • CRM Software Proficiency
  • Time Management
  • Point-of-Sale Systems and Menu Knowledge
  • Problem-Solving and Conflict Resolution
  • Teamwork and Collaboration
  • Guest Service Excellence

Certification

220 License

440 License

Timeline

Licensed Insurance Representative

Richard Cossio State Farm
02.2024 - Current

Front Desk Agent

SLS Brickell Miami
05.2023 - 02.2024

Game Ambassador

Puttshack Miami
08.2022 - 05.2023

Temporary PPP Loan Processor

Fembi Mortgage Miami
02.2021 - 05.2021

Bachelor of Science in PRAAC - Public Relations, Advertising, and Applied Communications

Florida International University

Associate of Arts in Sociology -

Miami Dade College

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Axel Rodriguez