ANN-MARIE EDDY
Summary
Accomplished Insurance Professional seeking opportunity for growth. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
CD& G Insurance
Remote
04.2022 - 07.2023
- Understanding of the underwriting and rating procedures for personal lines products
- Evaluation of insurance needs
- Assisted in the development of new business opportunities by preparing proposals, presentations, and quotes.
- Reviewed policies for accuracy and ensured that coverage met the individual needs of each client.
- Provided customer service to clients, including answering questions and resolving issues.
- Maintained accurate records of all policy information in company database.
- Developed relationships with clients and other insurance professionals to ensure client satisfaction.
Quality Control Specialist/Personal Lines & High Value
Contour Inspection Services
Remote
05.2021 - 04.2022
- Review insurance inspections to verify all hazards have been identified
- Verify replacement cost has been accurately calculated and construction type has been correctly reported.
Insurance Inspector/Independent Contractor: Commercial/Personal Lines/High Value
CIS Group, Contour Inspections, E&S Inspections, Preferred Inspections
Remote
04.2015 - 04.2022
- Replacement Cost Evaluation, Risk Assessment, Hazard Identifications, Risk Recommendations.
- Worked independently and with other team members to decipher problems and create solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Personal Lines Territory Underwriter
Allied Insurance
Sacramento, CA
01.2005 - 06.2014
- Managed a portfolio of 23 Agencies generating over $16 million in sales and renewals.
- Grew portfolio by 8.9% while maintaining a total loss ratio of 38%.
- Implemented and monitored action plans for agencies identified with profitability concerns.
- Balanced company guidelines and goals with clients' needs.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Maintained detailed records of underwriting decisions and processes.
- Analyzes new and existing personal lines business to evaluate degree of risk and potential exposure.
- Investigated discrepancies between application information provided by customers versus third-party sources.
Commercial Account Manager
Interwest Insurance
Sacramento, CA
03.2002 - 01.2005
- Prepared proposals
- Serviced clients' accounts
- Reviewed contract details
- Quoted renewal and New business.
Education
High School Diploma -
Shasta High School
Redding, CA06-1986
Skills
- Underwriting
- Replacement Cost Evaluation
- Portfolio Management
- Customer Service
- Hazard Identification
- Sales
- Marketing
- Risk Assessment
- Data Analysis
- AMS360
- LC360
- VPN
- E2Value
- MSB
- Microsoft Word & Excel
- Skilled Analytical Thinker
- Experienced Remote Worker
- Licensed Insurance Agent
- Calculating Quotes
- Writing Policies
- Customer Engagement
Certification
- P&C Insurance License
References
References available upon request.
Timeline
Personal Lines Account Manager
CD& G Insurance
04.2022 - 07.2023
Quality Control Specialist/Personal Lines & High Value
Contour Inspection Services
05.2021 - 04.2022
Insurance Inspector/Independent Contractor: Commercial/Personal Lines/High Value
CIS Group, Contour Inspections, E&S Inspections, Preferred Inspections
04.2015 - 04.2022
Personal Lines Territory Underwriter
Allied Insurance
01.2005 - 06.2014
Commercial Account Manager
Interwest Insurance
03.2002 - 01.2005
High School Diploma -
Shasta High School