Charmaine Ganz
Cicero,IN
Summary
Dynamic Personal Lines Account Manager with a proven track record at Fearrin Insurance Agency, excelling in client relationship management and policy administration. Adept at analyzing client needs and negotiating favorable terms, while mentoring junior staff to enhance teamwork and customer service excellence. Strong understanding of underwriting principles drives successful outcomes.
Overview
25
25
years of professional experience
Work History
Personal Lines Account Manager
Ashlin Hadden Insurance Agency
05.2025 - 11.2025
- Mentored junior staff on best practices for customer service and claims handling procedures.
Personal Lines Account Manager
Fearrin Insurance Agency
07.2000 - 01.2025
- Managed client relationships, ensuring customer satisfaction and retention in personal lines insurance.
- Analyzed client needs to recommend appropriate coverage options and policy modifications.
- Processed policy renewals, endorsements, and cancellations efficiently to maintain compliance.
- Collaborated with underwriters to assess risks and determine eligibility for coverage.
- Fostered strong partnerships with insurance carriers to negotiate favorable terms for clients.
Education
High School Diploma -
Thornton Fractional North
Calumet City, IL06-1972
Skills
- Underwriting principles
- Insurance products
- Policy administration
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Personal Lines Account Manager
Ashlin Hadden Insurance Agency
05.2025 - 11.2025
Personal Lines Account Manager
Fearrin Insurance Agency
07.2000 - 01.2025
High School Diploma -
Thornton Fractional North