Dorothy Laine
Kingsville,MD
Summary
Driven Personal Lines Account Manager with a proven track record at SIA, Inc, adept in all personal insurance products and underwriting principles. Well-versed in many different insurance plans and competitor offerings. Excel in client retention and currently manage a $1.2 million dollar book of business. I have excellent communication skills and industry-specific software knowledge. I hold an active Property & Casualty Insurance License - Maryland.
I am committed to professional growth and superior customer service.
Overview
38
38
years of professional experience
Work History
Personal Lines Account Manager
Schoenfeld Insurance Associates, Inc.
09.1986 - Current
- Managed Personal Lines book of business including: quoting new business, remarketing renewals, processing endorsements and all aspects of customer service.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Contributed to business development efforts by actively participating in networking events and building connections within the local community.
- Finalized and maintained all types of personal lines insurance policies within the agency.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- Entered detailed data for clients in agency management system.
- Reviewed accounts to determine if direct or agency billing was appropriate and accurate.
- Pursue continuing education and training programs to continue my professional development.
Education
High School Diploma -
The Catholic High School
Baltimore, MD08.1986
MD Property & Casualty Insurance License
1988 - PresentACSR
Accredited Customer Service Representative Skills
- Personal Insurance product knowledge
- Underwriting principles
- Industry Regulations Knowledge
- Active Property & Casualty Insurance License - Maryland
- Knowledge of TAM, Applied, EPIC and AMS Agency Management Systems
- Microsoft WORD, Outlook
- Excellent Communication Skills
- Self motivated
Timeline
Personal Lines Account Manager
Schoenfeld Insurance Associates, Inc.
09.1986 - Current
High School Diploma -
The Catholic High School
MD Property & Casualty Insurance License
ACSR
Similar Profiles
J. Derek MorganJ. Derek Morgan
Senior International Tax Manager at Mowery & Schoenfeld, LLCSenior International Tax Manager at Mowery & Schoenfeld, LLC
Anna WoodallAnna Woodall
Legal Assistant at Green Schoenfeld & KyleLegal Assistant at Green Schoenfeld & Kyle
ATHENA TOVARATHENA TOVAR
Customer Service Agent at Western Valley Insurance Associates, Inc.Customer Service Agent at Western Valley Insurance Associates, Inc.