ANN MCCALLON
Atlanta,GA
Overview
24
24
years of professional experience
Work History
Food Prep,Server,Cook
FoodStaff.com
Atlanta, GA
01.2018 - 01.2021
- Prepared ingredients for daily menu items, ensuring freshness and quality.
- Assisted with food preparation for big events and large school private school cafeteria.
- Maintained a clean and organized work area, adhering to health and safety standards.
- Served food and beverages to guests at various events.
- Assisted in setting up and breaking down event spaces.
- Maintained cleanliness of tables and serving areas throughout events.
- Collaborated with kitchen staff to ensure timely food delivery.
- Greeted guests warmly and provided menu information when needed.
- Followed safety and sanitation guidelines during food service operations.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Provided excellent customer service throughout the duration of an event.
Application Support
Cox Automotive
Atlanta, GA
09.2006 - 08.2017
- Improved website performance and user experience by analysis tools such as Splunk, Dynatrace, Gomez, and AppDynamics.
- Served as a subject matter expert for new and existing team members by training them in website analysis and logging tools.
- Assisted with QA and Production deployments.
- Provided T3 rotating on-call support through week long shifts that were 24 hours a day for 7 days.
- Reported to corporate leadership in a weekly meeting format that addressed quality and performance of the website.
- Increased overall site Availability and Performance by having a 99.95% or higher by identifying system defects or outages.
Systems Analyst
Sage Software
Atlanta, GA
02.2002 - 08.2006
- Responsible for the administration of Concerto software applications.
- Managed data pulls to feed outbound dialers using MS SQL DTS packages, as well as MS SQL jobs.
- Responsible for implementing middleware version enhancements to Cybersource and Administer Credit Card processing software applications.
- Managed administration of Merant Tracker applications including setting up Web Tracker certificates.
- Responsible for the administration of Manhattan Associates software application.
- Experienced administrator of Scopus CRM applications including call types, part numbers, and zip codes.
- Designed and executed strategic training program for internal customers on process and procedure controls.
CRM Consultant
One
Alpharetta, GA
11.1999 - 09.2001
- Customized, designed, implemented Applix customer relationship management software, in addition to serving as Department Technical Lead.
- Designed and Developed business needs analysis for Fortune 500 clients.
- Managed DBA functions on multiple databases including: backup rotation, truncating log files, data recovery using SQL 6.5, 7.0.
- Using Crystal Reports, created custom client reporting, in addition to Train-the-Trainer application design.
Technical Support Specialist
Peachtree Software
Atlanta, GA
01.1997 - 12.1999
- Responsible for permanent resolution of incoming client and Qualified Installer issues regarding Peachtree’s software applications.
- Trained and assisted inexperienced support representatives regarding technical product issues and difficult client problems.
- Served as a Lead Technical resource to other areas of the company such as product management, sales, quality assurance, and development.
Owner
McCallon Properties
Atlanta, GA
- Planned, designed and managed an entire home renovation totaling 50K.
- Managed 15+ contractors for an entire home renovation.
- Analyzed cost to maximize returns on home renovation.
- Reconfigured floor plan to maximize space and maximize ARV.
- Managed rental properties by filling vacancies, maintain safe, clean and secure premises.
- Administered financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent, managing budgets and paying bills.
- Reviewed and processed leasing applications, credit checks and background checks.
- Investigated and resolved tenant complaints and coordinate maintenance.
Education
Associate Degree - Microcomputer Specialist
DeKalb Technical Institute
Decatur, GASkills
- Food safety
- Customer service
- Team collaboration
- Food storage
- Culinary design
- Knife safety
- Food safety oversight
- Knife skills
- Vegetable washing
- Health code compliance
- Cooking techniques
- Food presentation
- Sauce preparation
- AppDynamics
- Dynatrace
- Gomez
- PLSQL
- T-SQL
- Splunk
- Webmethods
- Unix
- Office
Volunteer Efforts
- Team Leader for Community Relations Projects at Cox Automotive
- Big Sister at Woodland Elementary School
- Literacy Volunteer at Tutor Mates
Timeline
Food Prep,Server,Cook
FoodStaff.com
01.2018 - 01.2021
Application Support
Cox Automotive
09.2006 - 08.2017
Systems Analyst
Sage Software
02.2002 - 08.2006
CRM Consultant
One
11.1999 - 09.2001
Technical Support Specialist
Peachtree Software
01.1997 - 12.1999
Owner
McCallon Properties
Associate Degree - Microcomputer Specialist
DeKalb Technical Institute