Ann M. Sheppard
Johnson City,TN
Summary
Dedicated Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ready to work!
Overview
37
37
years of professional experience
Work History
Packer Associate
Dentsply Sirona
Johnson City, Tennessee
09.2025 - 12.2025
- Packaged products accurately according to company standards and specifications.
- Inspected items for defects before packing to maintain quality assurance.
- Operated packaging machinery to ensure efficient workflow and quality control.
- Maintained a clean and organized work area to promote safety and productivity.
- Followed safety guidelines consistently while handling packaging materials and tools.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
Assembly Line Worker
Crown Laboratories
Johnson City, Tennessee
06.2023 - 08.2024
- Maintained cleanliness and organization of work area for optimal efficiency.
- Adhered to safety protocols to maintain a safe working environment.
- Assembled products following specified guidelines and quality standards.
- Recognized defective material and reported issues to management.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
Manufacturing Associate
QEP
Johnson City, US
06.2013 - 07.2022
- Reviewed and inspected orders, ensuring accurate labeling and packaging of contents.
- Protected materials for transport through proper product packaging techniques.
- Executed daily and weekly order fulfillment with precise picking and packing of shipments.
- Maintained a clean, organized workspace to promote safety and prevent hazards.
- Served as Safety Officer for sponge department, enforcing safety protocols and procedures.
Cashier/Customer Service
Veterans Canteen Service
Johnson City, US
08.2012 - 04.2013
- Operated cash register for checks, cash and card transactions.
- Resolved grievances and provided returns/exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service.
- Worked flexible schedule to meet business needs and attendance.
- Helped customers complete purchases and locate items in the store.
Caregiver
Self
Johnson City, US
02.1995 - 04.2012
- Assisted with dressing, guidance, grooming, meal preparations, and medication reminders.
- Assisted mother with daily living needs to maintain self-esteem and general wellness.
- Cleaned home, ran errands, managed laundry and completed shopping.
- Supported mother with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported to events and medical appointments.
Sales Associate
Walmart
Johnson City, US
10.1992 - 05.1995
- Organized racks and shelves to maintain store visual appeal.
- Engaged customers to promote specific merchandise.
- Provided positive first impressions to welcome new and existing customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing and tagging.
Sales Associate
Hills Department Store
Johnson City, US
07.1988 - 10.1992
- Greeted customers and helped with product questions and purchases.
- Balanced and organized cash register by handling money, counting change and storing coupons.
- Issued receipts and processed refunds, credits, and exchanges.
- Informed customers of current store promotions to encourage additional purchases.
- Rotated and stocked inventory so that the older stock was in front.
Education
High school diploma -
David Crockett High School
Jonesborough, TN05.1984
Skills
- Manufacturing and assembly
- Packing boxes
- Supply restocking
- Teamwork and collaboration
- Flexible and adaptable
- Packaging and storage
- Materials handling expertise
- Quality assurance and inspection
- Inventory management
- Customer service and support
- Complaint resolution
Timeline
Packer Associate
Dentsply Sirona
09.2025 - 12.2025
Assembly Line Worker
Crown Laboratories
06.2023 - 08.2024
Manufacturing Associate
QEP
06.2013 - 07.2022
Cashier/Customer Service
Veterans Canteen Service
08.2012 - 04.2013
Caregiver
Self
02.1995 - 04.2012
Sales Associate
Walmart
10.1992 - 05.1995
Sales Associate
Hills Department Store
07.1988 - 10.1992
High school diploma -
David Crockett High School