Summary
Overview
Work History
Education
Skills
Timeline
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Ann Neal

Customer Service
Auburn,AL

Summary

Sales / customer service professional bringing extensive consultative experience. Strength in building client relations and problem solving through software technology. Team player with exceptional listening and critical thinking skills.

Overview

38
38
years of professional experience

Work History

Cash Office / Safe Audit

Kohl's
Birmingham, AL
10.2012 - Current
Balance daily cash office and safe transaction with 13 registers, prepare bank deposits. Represent company at 10 community giving and volunteer programs and events. Earned bronze, silver and gold level recognition for customer service, teamwork, and sales/credit achievement. Earned a reputation for exceeding service standard goals.

Financial Aid Adminstrator

North Georgia University
Dahlonega, GA
11.2009 - 05.2011
Conducted FAFSA verifications for the US Department of Education; processed private donor scholarships each school term for awarding to students; coordinated Federal Work Study Program each school term for 175 students.

Software Sales Specialist

International Business Machines (IBM)
Tampa, FL
03.1998 - 07.2008
Sold software solutions to help businesses better manage their information, reduce financial risk and comply with data governance policies.  Achieved sales in excess of $1M each year in assigned territory large organizations and state and local government. 

Vice President Risk Management

CheckFree, Inc.
Atlanta, GA
05.1987 - 11.1994
Secured $500K in start-up funding to develop a bankwide transaction risk monitoring software system in new division of company. Managed Joint Application Development cycle with partner bank. Managed roll out of new product , including project management, quality assurance team and technical documentation / communications.

Education

Bachelor of Science - Business Administration

Auburn University
Auburn, AL
1974

Skills

  • Customer-focused software seller
  • Teamwork aptitude within diverse client /customer base
  • Effective problem solver
  • Proficient in Microsoft Office
  • Strong oral communications

Timeline

Cash Office / Safe Audit

Kohl's
10.2012 - Current

Financial Aid Adminstrator

North Georgia University
11.2009 - 05.2011

Software Sales Specialist

International Business Machines (IBM)
03.1998 - 07.2008

Vice President Risk Management

CheckFree, Inc.
05.1987 - 11.1994

Bachelor of Science - Business Administration

Auburn University

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Ann NealCustomer Service