Ann Noeker
Hennepin County
Hudson,WI
24
years of professional experience
Experienced operations and program leader with a proven record of leading people, managing complex programs, improving operational performance, and implementing state and federal regulations in highly regulated environments. Skilled in translating complex requirements into practical procedures, developing and coaching employees, monitoring performance and workload, resolving high-risk issues, and building effective partnerships across organizations. Brings extensive experience in healthcare, Medicaid, long-term care, customer service, compliance, and process improvement,
Work History
Human Services Program Manager
5 Years- Coordinated cross-functional teams to implement program initiatives and enhance service delivery.
- Facilitated stakeholder meetings to gather input, assess needs, and drive program improvements.
- Managed timelines and resources for multiple concurrent projects to achieve strategic objectives.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Human Services Supervisor
11 Years 8 Months- Oversaw daily operations, ensuring compliance with county regulations and policies.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Coordinated interdepartmental communication to facilitate project completion and service delivery.
- Monitored team performance, providing feedback to promote professional growth and skill development.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Human Services Representative
7 Years 5 Months- Advised clients of the best way to navigate through a complex system both within Economic Assistance and with other service agencies
- Responded to questions or concerns raised by clients, team members, service providers, and agencies
- Entered and recorded information on state and county computer systems to update cases
- Approved and issued benefits.
Education
Master of Science - Organizational Leadership
Bachelor of Science - Psychology
Skills
Program management
Operations management
Regulatory compliance
Performance evaluation
Stakeholder relations
Policy development
Partnership management
Change implementation
Team management
Timeline
Human Services Program Manager
Hennepin County
08.2021 - CurrentRead More
Human Services Supervisor
Hennepin County
12.2009 - 08.2021Read More
Human Services Representative
Hennepin County
07.2002 - 12.2009Read More
Concordia University
Master of Science from Organizational Leadership
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University of Wisconsin, River Falls
Bachelor of Science from Psychology
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