Liliana Rodriguez

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
• Assisted with community resources for healthcare and mental health.
• Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Enhanced team productivity through effective delegation, task prioritization, and clear communication.
• Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
• Increased program efficiency by streamlining processes and implementing time-saving strategies.
• Directed team of six personnel, overseeing records, performance, and quality assurance.
• Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Monitored program performance and outcomes for successful delivery of services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Analyzed trends and data to inform decision-making and program development.

· Provide assistance to WIC clients directly, by phone and by email

· Reserve State Vehicles as needed

· Reserve Education Center as needed

· Develop office and program procedures as needed

· Assist the Program Director with staff leave requests

o Receive staff requests via email

o Review coverage for the corresponding clinic

o Inform staff the status of their request

o Note the approvals in two different calendars

o Monitor unscheduled absences

· Assist the Program Director preparing documents for

o Staff meetings

o Self-Reviews

o State Reviews

o Nutrition Program Plan

o Nutrition Program Plan Update

· Receive WIC memos/guidelines and forward them to all staff

· Organize and maintain Program reports

o Next Appointment Available

o Foster Children

o Missing Blood

o No-Show

o Nutrition Education Contacts

o Out of State Transfer

o Single User Certification

o User Role

o Voter Registration

· Organize and maintain Program Indicators

o Bloodwork

o Breastfeeding

§ Ever Breastfed Clients less than 24 months

§ Infants Breastfed for 26 weeks

§ Infants Fully Breastfed for 26 weeks

§ Infants Currently Being Breastfed

o Caseload

§ Percentage of Eligibles

§ Participation Ranking

§ Agency and Site Participation

§ Agency and Site Enrollment

§ Agency and Non-Participation

§ Agency Participation by Client Category

o Children between 2-5 years having Healthy Weight

o Children receiving

§ 1% or Low-Fat Milk

§ 2% Milk

§ Whole Milk

o No Proof Form

§ Identification and Residency

§ Income

o Non-Contract Artificial Baby Milk (Formula)

o Nutrition Education Contacts by Nutritionists

§ Low Risk

§ High Risk

§ Contacts Required

o Second Nutrition Education Contacts (8011s)

§ Monitor clinics monthly results

§ Maintain spreadsheet

§ Inform staff the new topic as released by Tallahassee

§ Create a binder with the corresponding topic

§ Create bulletin board according with the topic

o Overweight and Obese Children

o Prenatal Clients

§ Certified During First Trimester

§ Enrolled During Firs Trimester

o Processing Standards

· Assist in the development of policies and procedures

· Support FL-WiSE users

o Add and close appointments

o Change dates of birth

o Create appointments templates

o Generate appointments using 13 different templates

o Analyze, document and maintain monthly closures, meetings, trainings, holidays, etc.

· Attend to the Local Agency Conference Call twice a month, report changes/guidelines to staff as needed

· Quality Assurance: monitor completion of

o Chart reviews

o Full Circle forms

o Staff Observations

o Voter Registration Forms

§ Receive and review weekly forms

§ Report discrepancies and ask for corrections

§ File forms to review accuracy on the monthly report

· Save and send list of WIC appointments to Healthy Start and Immunizations

· Report daily CPA services

· Assist as back up to the Vendor Manager when needed

o Formula Orders

o Addition of formula in FL-WiSE

o Maintain Inventories

o Formula Invoices Process

o Supplies requests

· Division Training Plan

o Monitor and maintain DOH and WIC mandatory trainings completion

o Complete new hires training

§ Process IT access

§ Process PIN gas with Tallahassee

§ Provide and process New Employee Division Handbook

¨ Emergency Contact Information

¨ DOH Mission, Vision, Values

¨ DOH Pasco Services

¨ Organization Charts

¨ WIC Program Services overview

¨ WIC Confidentiality Agreement

¨ WIC Clinics locations

¨ All meetings calendar

¨ Leave requests/calling out procedures

¨ Approved abbreviations understanding

¨ FL-WiSE manual procedures

¨ Nutrition Risk codes - only Nutritionists

¨ Food Packages overview

¨ WIC appointments codes

¨ WIC services codes

o Complete and submit deletion of FL-WiSE access for no longer employees

o Nutrition Education Series Training

§ Provide new staff with the module, the workbook, the practical activity and the test for each one of the five modules

§ Collect all the materials and send them to the corresponding Supervisor

§ Once the modules are graded, submit results to Tallahassee and request the corresponding certificate of completion

§ Monitor and maintain Nutrition Education Series Binder

o Provide, process, and monitor FL-WiSE training

§ Monitor completion of FL-WiSE training modules in TRAIN

§ Process access to FL-WiSE Training region

§ Provide and monitor completion of FL-WiSE training exercises and test

§ Process access to FL-WiSE Production region

o Monitor and maintain Breastfeeding Training Binder

o Compile and maintain on file proof of trainings for each employee

· Elderly Nutrition Program

o Compile services provided by RDs

o Review and maintain four spreadsheets

o Gather appropriate documentation to submit a monthly invoice

o Report the invoice submitted to Fiscal

Would like to be more involved in the QA/QI processes:

- Conducting self-reviews twice a year in each clinic

- Report results

- Document Follow Ups

WIC indicators (quarterly) and caseload (monthly) can be done by another person:

- Copy data from Tallahassee

- Create graphics

- Share with Supervisors and WIC Director

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
• Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
• Responded to inquiries from callers seeking information.
• Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
• Contributed to the development of long-term organizational goals by providing administrative support during strategic planning sessions.
• Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
• Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
• Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
• Maintained inventory of office supplies and placed orders.
• Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
• Assisted coworkers and staff members with special tasks on daily basis.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Established administrative work procedures to track staff's daily tasks.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Accurately completes all eligibility determination screen(s) in FL-WiSE and all related forms inclusive of Notification of Ineligibility/Suspension forms and T30/short certs updates for each certification that is in compliance with DHM 150-24 guidelines, including scanning of documents. Examples of related forms include, but are not limited to Rights & Obligations, updated Voter Registration, Custody Paperwork, etc. Monitoring will be based on chart reviews, the Out of State Transfer Report, QA monitoring/reports by staff.

Provides low risk nutrition education contact and completes data entry of 8011 contact code in FL-WiSE for WIC clients. FL-WiSE service code data documents monthly number of clients provided 2nd low risk nutrition education contact.

Accurately make and input appropriate client appointments in FL-WiSE. This includes the correct clinic location, correct type of appointment, reading and writing alerts with only DOH approved abbreviations, and making the appointment within the right timeframe – next appointment or processing standards. Also, correctly and fully inform the client of what/who will need to be brought to the appointment. Ensure the accuracy of benefits issuance, as applicable. Monitoring will be through a minimum of 4 observations, monthly high risk reports, chart reviews, processing standards, QA staff monitoring/reports, and observations.

Employee participates in significant community outreach events that promote public health and/or the services of the Women, Infants, and Children Program.

Accurately make and input appropriate client appointments in the WIC Data System. This includes the correct clinic location, correct type of appointment, reading and writing alerts with only DOH approved abbreviations, and making the appointment within the right timeframe-next appointment or processing standards. Also, correctly, and fully inform the client of what/who will need to be brought to the appointment. Ensure the accuracy of benefits issuance, as applicable. Monitoring will be through a minimum of 4 observations, monthly high-risk reports, chart reviews, processing standards, QA staff monitoring/reports, and observations.

• Maintained strict compliance with HIPAA regulations, protecting clients privacy and confidentiality at all times.
• Took and recorded patients' vital signs, documenting in medical charts.