Yvette Perez
Deland,FL
Summary
Dedicated bilingual administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Certified Registered Health Information Technician, looking to work in the healthcare industry, committed to providing personalized service and quality patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Health Support Specialist
Florida Department of Health in Seminole County WIC Program
2006.10 - Current
- Determine income eligibility to potential and established WIC participants applying or reapplying for services, based on the Federal and State income guidelines
- Collect Identification, income and residency verification
- Obtain anthropometrics on adults and children, such as Height, Weight, and HGB, and document results in the FL-Wise system
- Appointment scheduling for clients and managing high-call volume
- Handle request for Verification of Certification and release of information maintaining HIPAA compliance and regulations to client and/or Out of State government agencies.
- Provided exceptional customer service, addressing patient inquiries and concerns in a professional manner.
- Manage master calendar and schedule appointments based on optimal client load and clinician availability.
Medical Receptionist
Florida Eye Clinic
2004.02 - 2006.09
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 2-physician Optometry medical facility, scheduling appointments, and handling patient inquiries.
Education
AS -
Seminole State College
Sanford, FL05.2023
Technical Certificate -
Seminole State College
Sanford, FL05.2022
Skills
- Fluent in Speaking, Reading, and Writing in Spanish
- Experience with multi-line phone, high-call volume
- Appointment scheduling
- Patient Medical Record Maintenance
- Strong interpersonal & communication skills
- Medical release of Information ROI
- Leadership skills
- Work in fast-paced environment
- Microsoft Office Suite
- Medical Terminology
- Insurance Verification
- Computer Literacy
- Organizational Skills
- Time Management
- HIPAA Compliance
Certification
- Registered Health Information Technician, 259345
- Technical Certificate in Medical Information Coder/Biller: Health Information Management
Languages
Spanish
Native or Bilingual
communication skills
Excellent communication Skills. Address customer complaints and resolve conflicts. Delegate job responsibilities where needed to make work processes manageable. Ability to communicate ideas and concepts to better clinic processes and clinic flow.
references
Available upon request.
Timeline
Health Support Specialist
Florida Department of Health in Seminole County WIC Program
2006.10 - Current
Medical Receptionist
Florida Eye Clinic
2004.02 - 2006.09
AS -
Seminole State College
Technical Certificate -
Seminole State College
- Registered Health Information Technician, 259345
- Technical Certificate in Medical Information Coder/Biller: Health Information Management
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