Ann Perry
Summary
Results-driven retail and operations leader with extensive experience in overseeing club operations, financial performance, and associate development. Successfully led large management teams to enhance operational metrics and profitability while ensuring compliance with company standards. Developed high-performing teams through effective hiring, training, and mentoring processes, fostering a member-first culture that prioritized service excellence. Analyzed financial reports to identify trends and improvement opportunities, implementing action plans that aligned operational strategies with business objectives.
Overview
8
8
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Samsclub Manager
Sam's Club
Citrus Heights, California
07.2021 - Current
- Results-driven retail and operations leader with extensive experience overseeing full-scale club operations, financial performance, associate development, compliance, and member experience. Proven ability to lead large management teams, improve operational metrics, and drive profitability while maintaining company standards and a strong service culture.
- Key Responsibilities & Achievements
- Lead, coach, and develop management and hourly associates through hiring, training, mentoring, performance management, and recognition to build high-performing teams.
- Champion a strong member-first culture by resolving escalated member concerns, guiding service standards, and ensuring consistent, high-quality member experiences.
- Drive financial performance by managing budgets, controlling expenses and wages, and aligning operational plans with sales forecasts and business objectives.
- Analyze financial and operational reports to identify trends, risks, and improvement opportunities; develop and execute action plans to improve profitability.
- Ensure inventory accuracy, in-stock levels, and merchandise presentation through effective inventory flow processes, forecasting, and inventory controls.
- Oversee food safety, sanitation, cold chain compliance, product rotation, recalls, and quality standards to meet regulatory and company expectations.
- Maintain facility readiness through strong operational execution, including merchandising standards, signage accuracy, pricing integrity, and cleanliness.
- Uphold the Open Door Policy by actively engaging associates, addressing concerns, and providing timely, fair resolutions.
Co Manager
Sam's Club
Concord, California
04.2020 - 07.2021
- Led daily operations by managing inventory levels and ensuring timely restocking, resulting in improved product availability.
- Mentored and trained team members on customer service best practices, enhancing overall customer satisfaction and team performance.
- Implemented process improvements that streamlined workflow efficiency, reducing operational bottlenecks and increasing productivity.
Assistant Store Manager
Sam's Club
Yuba City, California
05.2018 - 04.2020
- Analyzed sales data to identify trends and opportunities, leading to strategic adjustments in product offerings and promotions.
- Spearheaded initiatives to improve employee engagement, fostering a collaborative work environment that enhanced team morale.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Valley High School
Sacramento, CASome College (No Degree) - Nursing Leadership And Management
Sacramento State
Sacramento, CASkills
- Financial performance
- Inventory management
- Operational oversight
- Performance analysis
- Compliance standards
Certification
- Food safe certificate
- CPR certified
Timeline
Samsclub Manager
Sam's Club
07.2021 - Current
Co Manager
Sam's Club
04.2020 - 07.2021
Assistant Store Manager
Sam's Club
05.2018 - 04.2020
Valley High School
Some College (No Degree) - Nursing Leadership And Management
Sacramento State