Ann Pulsifer
Grand Rapids,MI
Summary
Operations Manager focused on building high-performing teams, organizational efficiency, and operational improvements. Organized and reliable team player with problem-solving skills through strong leadership and a motivational approach, as well as excellent customer relations aptitude and relationship-building skills via 11 years of first hand, high volume experience. Dedicated to applying proper training, monitoring, and daily adherence to company standards.
Overview
11
11
years of professional experience
Work History
General Manager of Operations
EVE Nightclub / The Gilmore Collection
Grand Rapids, MI
01.2024 - Current
- Develop high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensure compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drive revenue growth by identifying new business opportunities and forging strategic partnerships.
- Develop and execute strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Collaborate with sales teams to develop go-to-market strategies that align with consumer needs while driving sustainable growth.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chair weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Assist in recruiting, hiring and training of team members.
- Train and guide team members to maintain high productivity and performance metrics.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Enhance customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interact well with customers to build connections and nurture relationships.
- Report issues to higher management with great detail.
Bartender / Server
The Elbow Room
Grand Rapids, MI
08.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Lead Bartender
EVE Nightclub / The Gilmore Collection
Grand Rapids, MI
01.2013 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
20 Monroe Live
Grand Rapids, MI
02.2022 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
West Ottawa High School
Holland, MISkills
- Operations Management
- Staff Development
- Scheduling
- Data Management
- Inventory Management
- Adaptability and Flexibility
- Multitasking
- Customer Service
Timeline
General Manager of Operations
EVE Nightclub / The Gilmore Collection
01.2024 - Current
Bartender / Server
The Elbow Room
08.2023 - 02.2024
Bartender
20 Monroe Live
02.2022 - 09.2023
Lead Bartender
EVE Nightclub / The Gilmore Collection
01.2013 - 01.2024
High School Diploma -
West Ottawa High School