Ann Richey
Preston,CT
Summary
Dedicated Dog Grooming Assistant with strong skills in animal handling, customer service, and attention to detail. Committed to ensuring pet comfort and safety while providing exceptional care.
Overview
15
15
years of professional experience
Work History
Dog Grooming Assistant/Volunteer
The Downstairs Clipper
08.2021 - 2024
- Assisted in grooming procedures, ensuring pet comfort and safety during sessions.
- Maintained cleanliness of grooming area, adhering to sanitation protocols and best practices.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Collaborated with groomers to prepare pets for grooming, enhancing workflow efficiency.
- Monitored animals' behavior and health during grooming processes, identifying any concerns early on.
- Supported inventory management by tracking supplies and notifying staff of low stock levels.
- Educated pet owners on grooming maintenance and proper care techniques post-appointment.
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning etc.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Volunteer
Kitty Harbor Cat Rescue
04.2018 - 04.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Promoted a clean and healthy environment for shelter cats with thorough cleaning of kennels, litter boxes, and common areas daily.
- Enhanced the well-being of shelter cats by administering medications and vaccinations as needed.
- Helped maintain inventory levels of essential supplies like food, litter products or cleaning materials needed for day-to-day operations.
- Assisted in carrying out routine medical procedures like administering medications or vaccinations under the supervision of trained shelter staff members.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept cats healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to cats and kittens in need of extra love and attention.
- Cared for over dozens of cats and kittens by feeding and bathing, cleaning litter boxes, and shelter rooms.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
Customer Sales Assistant
Yankee Candle
01.2007 - 09.2008
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Maintained store displays, ensuring alignment with promotional strategies and seasonal themes.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Veterinary Assistant
Hampton Veterinary Hospital
02.2005 - 05.2007
- Assisted veterinarians during examinations and procedures, ensuring patient comfort and safety.
- Administered medications and treatments as prescribed, monitoring patient responses for effectiveness.
- Maintained accurate medical records using veterinary management software, enhancing information retrieval efficiency.
- Educated pet owners on post-treatment care and preventive measures, improving client compliance with health protocols.
- Coordinated scheduling of appointments to maximize workflow efficiency within the hospital environment.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
- Welcomed visitors and ensured a positive first impression of the organization.
Education
High School Diploma -
Winnacunnet High School
Hampton, NH2000
Veterinary Assistant - Veterinary
Penn Foster
Scranton, PA2026
Skills
- Nail trimming
- Sanitation procedures
- Patience and empathy
- Ear cleaning
- Basic first aid
- Canine behavior
- Grooming best practices
- De-matting techniques
- Coat conditioning
- Clipper operation
- Animal handling
- Paw pad care
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Animal care
- Reliability
- Effective communication
- Customer communication
- Human and animal safety
Timeline
Dog Grooming Assistant/Volunteer
The Downstairs Clipper
08.2021 - 2024
Volunteer
Kitty Harbor Cat Rescue
04.2018 - 04.2020
Customer Sales Assistant
Yankee Candle
01.2007 - 09.2008
Veterinary Assistant
Hampton Veterinary Hospital
02.2005 - 05.2007
Veterinary Assistant - Veterinary
Penn Foster
High School Diploma -
Winnacunnet High School