Ann ROKOSZ

• Oversaw collections process, ensuring timely follow-up on delinquent accounts.
• Developed and implemented collection strategies to enhance recovery rates.
• Trained and mentored team members on best practices in debt recovery.
• Analyzed account data to identify trends and optimize collection efforts.
• Managed compliance with regulatory requirements in collections operations.
• Researched accounts and completed due diligence to resolve collection problems.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Established procedures for collection of past due amounts.
• Worked with legal resources and recovery teams to manage default issues.
• Reduced delinquency rates with proactive account monitoring and timely communication.
• Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
• Supervised staff of collectors, monitoring phone calls and letters.
• Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintain and reconcile a $500,000.00 Perpetual Inventory
• Prepared, maintained, and reconciled accounting records to

include accounts payable, accounts receivable and payroll records