Ann T. Cove
Worcester,MA
Summary
Ambition centers on becoming a Principal Engineer at Verizon-Northeast, leveraging extensive technical expertise and leadership skills to drive innovative solutions. A proven track record in engineering projects demonstrates the ability to enhance operational efficiency and deliver high-quality results. Committed to fostering collaboration and mentoring team members, ensuring continuous improvement and professional growth within the organization. Eager to contribute to Verizon's mission by implementing cutting-edge technologies and strategies that align with business objectives.
Overview
23
23
years of professional experience
Work History
Project manager
Boston, Braintree and Brockton
01.2006 - Current
- Responsibilities include managing all areas to meet all KPI’s including prints on time, ECCD on time and meeting our KPI internet interval
- Escalation SPOC for NY and NE territories to meet customer committed due dates, improve customer due dates and/or escalate to all parties on missed commitment due dates
- Selected for the WOW program and graduated in 2023
- Selected for the Pre-Leader Academy and graduated in 2024
- Received spotlight awards for customer committed excellence for Verizon wireless and the engineering teams for commitment to accelerating all timeless for best in service dates
- Mentor and teach all aspects of the project management function to new employees
- Lead one on one WEBEX instructional calls to provide coaching and develop teammates in VPM -the new method for iEN services
- Provide documentation to all teams to provide instruction for VPM tool which is replacing VBUILD
Specialist/Supervisor-Executive Resource Team
Verizon
01.2003 - 01.2006
- Supervisor of four associates-Central file support team
- Monitor key indexes by compiling data for the Health of the Network reports for Upper managements review
- Maximize capital efficiency via development of the regional Health of the Network metrics
Education
Degree - Business Administration
Northeastern University
Skills
- TIRKS and Excel proficiency
Interests
I am passionate about volunteering in the community and hold the position of Chapter President of Pioneer that cover the MA, NY and RI areas
Timeline
Project manager
01.2006 - Current
Specialist/Supervisor-Executive Resource Team
Verizon
01.2003 - 01.2006
Degree - Business Administration
Northeastern University