Ann Tedlos
Sacramento,CA
Summary
Personable Merchandise Coordinator/ Key Carrier ,with nineteen years of experience in retail merchandising, and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Looking for new experience and challenges.
Overview
20
20
years of professional experience
Work History
Floor Associates
Ross Dress For Less
Sacramento, CA
02.2025 - Current
- Guided customers in merchandise selection and addressed inquiries to enhance shopping experience.
- Facilitated easy access to merchandise on the sales floor for improved customer shopping experience.
- Executed pricing and markdown strategies to ensure competitive pricing.
- Supported fitting room operations and served as backup cashier; processed merchandise in stockroom and ensured timely replenishment on sales floor while adhering to safety protocols.
- Operated cash register and processed customer transactions accurately.
CEC/Key Carrier
Marshalls Department Store
Sacramento, CA
04.2018 - 12.2024
- Restocked front end supplies, scheduled daily tasks, and organized cashier line up. Trained cashiers on ringing sequence and customer engagement techniques to optimize service efficiency.
- Trained and mentored new associates on customer service best practices, enhancing overall customer satisfaction.
- Supervised store operations, ensuring compliance with company policies and standards.
Merchandise Customer Service Lead
Sears Roebucks
Sacramento, CA
09.2006 - 01.2017
- Coached associates and assigned tasks to enhance team efficiency.
- Led customer service team to efficiently resolve inquiries and enhance overall customer support.
- Managed scheduling to ensure adequate coverage during peak hours.
- Managed scheduling to optimize staffing and ensure adequate coverage during peak hours.
Education
Current - Health Information Technology (Coding/Billing)
Consumnes River College
Sacramento, CA 05.2026 - 05.2026
Vocational School Certificate - Medical Coding Billing
Asher College
Sacramento, CAHigh School Equivalency Diploma - General High School Curriculum
Adult High School
Irvine, CASkills
- Customer Service
- POS system operation
- Cash handling proficiency
- Stock replenishment
- Returns processing
- Merchandising
- Planogram setup
- Markdown execution
- Loss prevention
- Display setup
- Item assistance
- Organizational skills
- MS Essentials
References
- Sana Pillay, Assistant Manager, Marshalls, 1250 Howe Ave, Sacramento, CA, 95825, 916-541-7059
- Florence Norris, Fitting Room Associate, Marshalls, CA, 916-832-0298
Timeline
Current - Health Information Technology (Coding/Billing)
Consumnes River College
05.2026 - 05.2026
Floor Associates
Ross Dress For Less
02.2025 - Current
CEC/Key Carrier
Marshalls Department Store
04.2018 - 12.2024
Merchandise Customer Service Lead
Sears Roebucks
09.2006 - 01.2017
Vocational School Certificate - Medical Coding Billing
Asher College
High School Equivalency Diploma - General High School Curriculum
Adult High School