SHERIFA FOFANAH
Humble
Summary
Experienced in providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
2
2
years of professional experience
Work History
Cashier, Sales Floor Associates
Burlington
05.2023 - 08.2024
- Kept records of purchases; maintained an orderly appearance of the checkout area; restocked supplies as needed.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits, or changes due to customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Processed returns and exchanges of merchandise following store policies.
- Followed company security procedures for handling large sums of money.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
Crew Leader
Whatabuger
05.2023 - 08.2023
- Supervised team of crew members to ensure compliance with food safety and quality standards.
- Trained new employees on operational procedures and customer service expectations.
- Managed inventory levels, restocking supplies to maintain optimal workflow during peak hours.
- Implemented efficiency improvements in order processing to enhance customer satisfaction.
- Resolved customer complaints promptly, ensuring positive dining experiences through effective communication.
- Coordinated shifts and schedules to optimize staff coverage during busy periods.
- Conducted regular performance evaluations to identify training needs and promote skill development.
- Maintained cleanliness and organization of work areas in accordance with health regulations.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Manager
Claire's Accessories
06.2024 - 08.2024
- Led team in executing daily operations, ensuring smooth workflow and efficiency.
- Implemented process improvements to enhance service delivery and reduce operational delays.
- Coordinated cross-functional communication to streamline project timelines and objectives.
- Developed training materials for new hires, fostering knowledge sharing and skill development.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated staff performance, providing constructive feedback to promote professional growth.
- Assisted in budget management, optimizing resource allocation for various projects.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Crew
McDonald's Restaurant
05.2025 - 09.2025
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Maintained cleanliness and organization of work area, following health and safety standards.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
- Handled food preparation tasks, adhering to quality control standards for freshness and presentation.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Caregiver
Cambridge Court Senior Living
09.2025 - 10.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored and documented client health status, ensuring timely communication with healthcare professionals.
- Developed personalized care plans based on individual needs and preferences, fostering trust and rapport.
- Administered medications and managed schedules to maintain consistency in care routines.
- Provided emotional support and companionship, promoting mental well-being for clients.
- Coordinated transportation for appointments and social activities, improving client engagement in the community.
- Implemented safety measures within home environments, reducing risks of accidents or injuries for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Education
Bachelors degree - Psychology
University of Houston
Houston, TX01.2028
High School Diploma -
Nimitz High School
Houston, TX05.2024
Associate of Science - Biology
Dallas College Eastfeild
Dallas, TX06-2027
Skills
- Product Recommendations
- Drawer balancing
- POS Systems
- Payment Collection
- Customer Service
- ID Verification
- Payment Processing
- Cash Register Operation
- Cash Handling
- Returns processing
- Records Maintenance
- Customer service excellence
- Product Knowledge
- Experience
- Cash Drawer Balancing
- Scanner operations
- Order Taking
- Guest inquiries
- Credit and cash transactions
- Loyalty Program Promotion
- Time management skills
- Organizational abilities
- Cleaning and sanitizing
- Money Handling
- Complex Problem-Solving
- Ordering and stocking
- Sales expertise
- Mobility assistance and safe transfer techniques
- Medication reminders and administration support
- Meal preparation and feeding assistance
- Monitoring vital signs and overall well-being
- Fall prevention and safety awareness
- Infection control and hygiene practices
- Emergency response and first aid
- Familiarity with dementia and Alzheimer’s care
- Building trust and rapport with residents and families
- Empathetic listening and patience
- Clear communication with nurses, doctors, and family members
- Conflict resolution and emotional support
- Light housekeeping and laundry
- Meal planning and nutrition awareness
- Organizing resident schedules and activities
- Dependable and punctual
- Compassionate and caring demeanor
- Strong work ethic
- Positive attitude and teamwork
- Attention to detail
Accomplishments
- National Honor Society, AH honor roll
- Basketball, Track, Community service
Timeline
Caregiver
Cambridge Court Senior Living
09.2025 - 10.2025
Crew
McDonald's Restaurant
05.2025 - 09.2025
Manager
Claire's Accessories
06.2024 - 08.2024
Crew Leader
Whatabuger
05.2023 - 08.2023
Cashier, Sales Floor Associates
Burlington
05.2023 - 08.2024
Bachelors degree - Psychology
University of Houston
High School Diploma -
Nimitz High School
Associate of Science - Biology
Dallas College Eastfeild