Lia Arellano
Calexico
Summary
Customer service experienced with strong leadership skills, strong communication abilities, and a proven ability to manage fast-paced environments. Experienced in training team members, supervising front-end operations, and delivering high-quality customer service. Known for strong team collaboration, and adaptability for changing needs, ensuring consistent performance.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Burlington
08.2023 - 09.2025
- Supervised daily cash handling processes, ensuring accuracy and compliance with company policies.
- Led customer service team to resolve issues efficiently and enhance satisfaction.
- Trained and mentored new team members, fostering a collaborative and efficient work environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Cashier and Customer Service
Petro Mart
08.2021 - 04.2022
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product information.
- Maintained clean and organized checkout areas to enhance customer experience.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate in Arts (AA) - English
Imperial Valley College
Imperial, CA07-2026
Skills
- Customer Service & Support
- Leadership & Team Training
- Problem Solving
- POS & Cash Handling
- Inventory & Merchandising
- Front-End Supervision
- Fast Learner
- Adaptability
- Bilingual in Spanish and english
- Teamwork
Languages
English - Expert
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Burlington
08.2023 - 09.2025
Cashier and Customer Service
Petro Mart
08.2021 - 04.2022
Associate in Arts (AA) - English
Imperial Valley College
Additional Experience
English Instructor with the D.A.R.E. Program. Mexicali, Mexico | One Semester
- Taught Basic English to seventh-grade students in a classroom environment
- Prepared lesson plans focusing on vocabulary, pronunciation, and simple grammar
- Explained concepts clearly and adapted to different learning styles
- Demonstrated bilingual communication and cross-cultural teaching ability.