TERRY DENMARK
CVS Health
Jacksonville,FL
9
years of professional experience
Results-oriented retail operations professional with over 7 years of experience in leadership and customer engagement. Expertise in managing store operations, resolving customer concerns, and maintaining inventory accuracy. Strong communication, multitasking, and problem-solving skills developed through diverse roles in fast-paced environments. Focused on enhancing customer satisfaction and fostering a collaborative team culture.
Work History
Shift Lead / Customer Service Associate
1 Year 4 Months- Assisted customers with transactions, product recommendations, and issue resolution in a high-volume retail environment
- Facilitated customer transactions, provided product recommendations, and resolved issues in fast-paced retail environment
- Managed cash handling and ensured accurate nightly reconciliation to maintain financial integrity
- Stocked merchandise and unloaded delivery trucks, maintaining inventory accuracy and organized sales floor layout
- Stocked merchandise and unloaded delivery trucks while maintaining inventory accuracy and organized sales floors
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries through clear communication, problem-solving, and account support
- Resolved customer inquiries through effective communication and problem-solving, enhancing customer satisfaction
- Maintained accurate customer records and documentation, ensuring compliance and efficiency in operations
- Guided customers through program requirements and online learning platforms, facilitating smoother navigation and engagement
- Assisted pre-licensing prospects with Xcel insurance programs, enrollment, and coursework navigation
Retail Sales Associate
6 Months- Facilitated equipment exchanges, account support, and service setup for customers, enhancing overall customer satisfaction
- Informed customers about cable, internet, phone, and home security services, contributing to achievement of sales goals
- Executed customer transactions and ensured accurate cash handling, maintaining trust and reliability in financial processes
- Maintained organized displays and supported efficient day-to-day retail operations
Shift Leader
11 Months- Oversaw store opening and closing procedures, ensuring accurate safe counts and cash reconciliation
- Assisted customers with purchases, product questions, and issue resolution in a fast-paced environment
- Coordinated inventory stocking and shipment unloading to enhance organization and efficiency of store operations
- Facilitated team workflow and daily operations to optimize customer service coverage
Overnight Stock Associate
3 Years 11 Months- Stocked merchandise across multiple departments, ensuring inventory accuracy and organized shelving to enhance customer experience
- Assisted customers in locating products and resolving inquiries, contributing to positive overnight shopping experiences
- Stocked merchandise across multiple departments while maintaining inventory accuracy and organized shelving
- Supported inventory flow and store readiness for daily operations, enabling seamless transitions for daytime staff
Education
Associate in Arts - Graphic Design
High School Diploma
Skills
Customer Service & Support
Retail Sales
Cash reconciliation
Store Operations
Inventory Management
Microsoft Excel
Customer Record Management
Microsoft Office Suite
Microsoft Office
Data Entry
Time Management
Team Collaboration
Communication & Problem Resolution
Visual Merchandising
Retail Marketing
Customer Engagement
Technical Troubleshooting
Timeline
Shift Lead / Customer Service Associate
CVS Health
08.2024 - 12.2025Read More
Customer Service Representative
Colibri Group
09.2022 - 07.2024Read More
Retail Sales Associate
Comcast
11.2021 - 05.2022Read More
Shift Leader
Walgreens
11.2020 - 10.2021Read More
Overnight Stock Associate
Walmart
12.2016 - 11.2020Read More
Dunedin High School
High School Diploma
Read More
Florida State College at Jacksonville
Associate in Arts from Graphic Design
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