Ann Thao
Slinger
Summary
Dedicated and versatile professional with experience in patient care, team collaboration, and customer service. Proven ability to provide compassionate care as a Personal Care Worker (PCW) and Certified Nursing Assistant (CNA), ensuring patient well-being and comfort. Demonstrated strong communication and teamwork skills as a Sandwich Artist at Subway, thriving in fast-paced environments. Passionate about helping others succeed and driven to contribute to a supportive and collaborative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PERSONAL CARE WORKER, PCW
Highlander Home Health Care
06.2022 - 08.2024
- Skilled in personal hygiene assistance, promoting dignity and respect
- Compassionate care for clients, enhancing their quality of life
- Developed strong relationships, fostering trust and comfort
- Maintained accurate records, ensuring compliance and safety
- Adapted care plans to meet individual needs, ensuring personalized support
- Implemented engaging activities, boosting mental and emotional well-being
- Trained in mobility support, enhancing client independence
- Collaborated with healthcare teams, optimizing care strategies
- Proficient in documentation and report preparation
CERTIFIED NURSING ASSISTANT, CNA
Serenity Villa Assisted Living
04.2023 - 04.2024
- Provided compassionate care to enhance patient comfort and well-being
- Assisted with daily living activities, promoting independence and dignity
- Monitored vital signs, ensuring timely interventions for patient safety
- Trained new staff, fostering a culture of excellence and teamwork
- Collaborated with healthcare teams to optimize patient care plans
- Maintained accurate patient records, enhancing communication and care
- Implemented infection control measures, reducing hospital-acquired infections
- Received commendations for exceptional patient service and empathy
- Contributed to a positive environment, boosting patient satisfaction scores
Sandwich Artist
Subway
04.2020 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Participated in community events, representing brand positively and increasing local awareness.
Education
Bachelor of Science - Biology, Pre-med
University of Wisconsin - Stevens Point, UWSP
Stevens Point, WI01.2028
High School Diploma - Advanced Placement courses in Science
Slinger High School
Slinger, WI01.2024
No Degree - Nursing Assistant, CNA
Moraine Park Technical College, MPTC
West Bend, WI01.2023
Skills
- Attention to Detail
- Organizational Skills
- Written Communication
- Time Management
- Technical Proficiency
- Compassionate Care
- Adaptability
- Record Maintenance
- Team Collaboration
- Documentation Proficiency
- Patience and empathy
Certification
Certified Nursing Assistant
Languages
Hmong
Native or Bilingual
Timeline
CERTIFIED NURSING ASSISTANT, CNA
Serenity Villa Assisted Living
04.2023 - 04.2024
PERSONAL CARE WORKER, PCW
Highlander Home Health Care
06.2022 - 08.2024
Sandwich Artist
Subway
04.2020 - 08.2020
High School Diploma - Advanced Placement courses in Science
Slinger High School
No Degree - Nursing Assistant, CNA
Moraine Park Technical College, MPTC
Bachelor of Science - Biology, Pre-med
University of Wisconsin - Stevens Point, UWSP
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