Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ann Washington

Port Austin

Summary

Customer Resolution Specialist with extensive experience at Egencia, recognized for expertise in conflict resolution and negotiation. Proven ability to leverage travel industry knowledge and Sabre system skills to provide effective client solutions. Strong relationship-building capabilities contribute to seamless travel experiences and increased customer satisfaction.

Overview

32
32
years of professional experience

Work History

Customer Resolution Specialist

Egencia
02.2013 - Current
  • Collaborate with Account Managers, Travel Managers, Egencia Travel Consultants, Technical teams to determine best practices and provide solutions for clients.

International Travel Consultant

BCD Travel
03.2011 - 02.2013
  • Consult clients with international and domestic air, car, and hotel reservations.
  • Guide client with their company policy and BCD partners.
  • Sabre System.

International Travel Consultant

Limited Brands, Travel Solutions
06.2007 - 10.2009
  • Guided clients with health requirements, passports, and international travel.
  • Negotiate hotel contracts.
  • Sabre System.

International Travel Consultant

GKN Automotive, American Express
09.2005 - 06.2007
  • Guided clients with health requirements, passports, and international and domestic travel.
  • Worldspan System.

Group/VIP/Passport Supervisor

DaimlerChrysler, Total Travel Management
02.1994 - 09.2005
  • Maintained group reservations, client reports, training new associates.
  • Negotiate air and hotel contracts for group reservations.
  • Worldspan System.

Education

Travel School -

American Education Center
Huntington Woods, MI
02.1994

Skills

  • Conflict resolution and negotiation
  • Customer service excellence
  • Travel industry expertise
  • Sabre system proficiency
  • Account management

Affiliations

Started homesteading with chickens who are very entertaining and relaxing. Also enjoy working on my raised flowers beds. Enjoy outdoor activities like boating, kayaking, and paddle boarding.

References

References available upon request.

Timeline

Customer Resolution Specialist

Egencia
02.2013 - Current

International Travel Consultant

BCD Travel
03.2011 - 02.2013

International Travel Consultant

Limited Brands, Travel Solutions
06.2007 - 10.2009

International Travel Consultant

GKN Automotive, American Express
09.2005 - 06.2007

Group/VIP/Passport Supervisor

DaimlerChrysler, Total Travel Management
02.1994 - 09.2005

Travel School -

American Education Center

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