Ann Wenzel
North St. Paul ,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Cashier Manager
Volkswagen
11.2013 - Current
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Senior Teller
Community Resource Bank
03.2007 - 11.2013
- Performed general teller duties for drive-thru line.
- Coached and trained 20 of new bank tellers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained, organized and stocked teller window areas.
- Politely assisted thousands of customers per day in fast and high-pressure environment.
Office Manager
Beautiful Dentistry, Inc
11.2004 - 11.2006
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
Mariner High School
White Bear Lake, MN06.1981
Skills
- Employee Performance Evaluations
- Quality Assurance
- Effective Working Relationships
- Positive Reinforcement
- Customer Service
- Providing Feedback
- Special Assignments
- Inventory Accuracy
- Employee Scheduling
- Coaching and Mentoring
Timeline
Cashier Manager
Volkswagen
11.2013 - Current
Senior Teller
Community Resource Bank
03.2007 - 11.2013
Office Manager
Beautiful Dentistry, Inc
11.2004 - 11.2006
High School Diploma -
Mariner High School