Ann Willkett

Work History

Neff Packaging Systems

02.1998 - Current

Set up new customer accounts and update existing profiles with latest information. Record accurate, efficient, and detailed records of daily activities in the customer database.
Adhere to standards of quality and service as well as all compliance requirements.
Complete routine and complex account updates to resolve problems.
Prepare timely and accurate reports each week, outlining accounts receivable and payables data.
Place purchase orders for drop ship and consignment customer orders.
Coordinate with vendors for updates on delivery of products. Update data base with due dates.
Work independently with minimal supervision.
Serve customers with knowledgeable, friendly support at every stage of order placement.
Prioritized tasks and projects to meet tight deadlines.
Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
Train new employees on customer service, money handling and organizing strategies.
Handle damaged products being delivered from truck lines. Follow thru process from delivery to resolution. Whether it be a replacement or a credit issued.
Inside Sales
Process and report monthly sales and use tax for the company.
Receive in products against purchase orders, and process the vouchers. Process bills and checks for vendor payments on a weekly basis.
Generate invoices upon receipt of billing information. Post customer payments, record deposits and track collection progress.

Kansas City Chiefs

06.2000 - Current

Assisted in the creation of the Fans First customer service position at Arrowhead Stadium, along side Lamar Hunt and 7 other team leads.
Educate workers about proper safety procedures to prevent accidents and injuries.
Learn every team members' role to offer skilled backup during shortages and high-volume periods.
Deliver superior customer service in every interaction and skillfully resolve conflicts.
Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluate employee performance, coach and train to improve weak areas.
Handle customer complaints, resolve issues and adjust policies to meet changing needs.
Work with management team to implement proper division of responsibilities.
Set overall vision and provide team leadership.
Develop training, task and process guidelines and communicate clear and concise directions to employees.
Utilize standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Set up and present pre and post game meetings.

Kansas City Metro Senior Softball

01.2020 - Current

Sign official documents and board minutes.
Conduct general board correspondence and kept records of all correspondence.
Maintain full contact list of board members, board member appointment dates, term of appointments and board member biographies.
Notify 14 board members of meetings and kept detailed record of board attendance.
Write clear, brief notes to record all motions and decisions of meetings.
Distribute copies of board minutes and actions to 14 members after each meeting.
Volunteer to help with special projects of varying degrees of complexity.
Analyze, update and compose the rule book for all conferences in the league.