Annaliese Duncan
Oakville
Summary
optimistic , open minded , dedicated to a healthy environment . quick learner and sense of urgency . always put customers first .. needs , questions , complaints , with a “ see it through “ outcome . proficient multitasker . genuine and well rounded .
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Guest Service Agent
lake wales bowl
Lake Wales
08.2023 - 09.2024
- Assisted guests with reservations and check-in processes.
- Provided information about bowling services and promotions to customers.
- Handled customer inquiries and resolved issues promptly and effectively.
- Managed cash register and processed payments accurately.
- Maintained cleanliness and organization of the front desk area.
- Trained new employees on guest service protocols and procedures.
- Greeted guests with a friendly and welcoming attitude.
- Welcomed large volume of guests and improved overall customer service.
Cashier /Line Cook
Zaxbys Resturant
Winter Haven
01.2022 - 05.2023
- Processed customer orders and handled cash transactions efficiently.
- Provided excellent customer service to enhance dining experience.
- Maintained cleanliness and organization of cashier area and dining space.
- Collaborated with team members to ensure smooth restaurant operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Tenoroc Highschool
Auburndale, FLSome College (No Degree) - Criminal Justice
Webber International University
Babson Park, FLSkills
- Employee training
- Cash handling
- Team collaboration
- Active listening
- Problem solving
- Effective communication
- Patience and composure
- Cleaning and sanitizing
- POS terminal operation
- Timely complaint resolution
- Issue resolution
- Guest safety
- Writing and verbal communication
Certification
- serv safe management certification
Affiliations
- gardening
- cooking
- art
Timeline
Guest Service Agent
lake wales bowl
08.2023 - 09.2024
Cashier /Line Cook
Zaxbys Resturant
01.2022 - 05.2023
Tenoroc Highschool
Some College (No Degree) - Criminal Justice
Webber International University