Anna Aguilar
Grand Island,United States
Summary
Dedicated professional with expertise in client relationship building and compliance oversight. Proven ability to manage case files while ensuring adherence to regulations and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Receptionist
Dental Office
Nebraska
10.2025 - Current
- Coordinated insurance verification processes to ensure accurate patient billing and coverage.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
HCV Temp Specialist
Housing Authority
Nebraska
05.2023 - 05.2024
- Managed case files, ensuring compliance with federal and state regulations.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Administered housing choice voucher program, ensuring compliance with federal regulations and local policies.
- Conducted eligibility assessments for applicants, verifying income and family status for program qualification.
- Managed caseloads efficiently while maintaining high levels of customer service and attention to detail during the application process.
Administrator/Patient Care Technician
DaVita Kidney Center
Nebraska, Georgia
05.2017 - 03.2023
- Provided individualized support for patients with diverse and medical needs, ensuring safety and comfort within my scope.
- Monitored and documented staff progress, ensuring accurate communication among team members.
- Trained new staff on policies and procedures, software applications, and fostering a collaborative environment.
- Monitored patient vitals and documented changes, ensuring compliance with treatment protocols.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and patients during high-stress situations.
- Developed strong rapport with patients and their families, fostering trust and open communication.
- Processed medical records and ensured compliance with HIPAA regulations for data privacy.
Education
Associates - Human Resources
Southeast Community College
Lincoln, NE08-2027
CCHT - Certified Dialysis Technician
Dialysis Techinician
Duluth, GA05-2019
Skills
- Follow-up coordination
- Fair housing regulations
- Client relationship building
- Customer service
- Organized mindset
- File management
- Strategic planning
- MS office
- Problem-solving
- Time management
- Attention to detail
Timeline
Receptionist
Dental Office
10.2025 - Current
HCV Temp Specialist
Housing Authority
05.2023 - 05.2024
Administrator/Patient Care Technician
DaVita Kidney Center
05.2017 - 03.2023
Associates - Human Resources
Southeast Community College
CCHT - Certified Dialysis Technician
Dialysis Techinician