Anna Allen
Retail / Sales
Frisco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
House Manager and Resident Aide
First to Serve
11.2023 - Current
- Prepare food according to specified client requirements, modifying for dietary restrictions to meet food safety standards.
- Collaborate with team members to uphold resident safety and facilitate access to holistic support services.
- Monitor residential areas via surveillance equipment and perform regular checks, recording observations and concerns daily.
- Provide residents with attentive care and high-quality service to meet their daily needs.
- Work with colleagues and supervisors to maintain a secure and pristine living environment.
- Handle transportation, organization, labeling, and processing of inventory items, ensuring proper management of property and resident belongings.
Substance Abuse Program Counselor and Mentor
State of California
01.2021 - 01.2023
- Facilitated group therapy sessions to foster a supportive recovery atmosphere, focusing on patient engagement and validation.
- Developed individualized treatment and recovery plans, monitoring client progress throughout their rehabilitation journey.
- Assisted in the training of new mentors, emphasizing the importance of confidentiality, crisis management, and effective group facilitation techniques.
- Provided one-on-one counseling to patients, aiding in the identification of underlying causes of substance abuse and the establishment of healthy coping strategies.
Food Service Worker
01.2016 - 01.2019
- Prepared a variety of foods, adhered to dietary restrictions, and ensured compliance with food safety procedures.
- Conducted inventory and temperature checks to maintain food quality and prevent spoilage, reported malfunctions and shortages.
- Maintained cleanliness and sanitation of work areas, equipment, and utensils in accordance with health and safety standards.
- Organized and labeled equipment, conducted daily inventory checks for efficient operations.
Facility Maintenance and Repair Technician
01.2010 - 01.2015
- Conducted regular maintenance and repairs, utilizing hand and power tools while strictly following safety guidelines and providing first aid when required.
- Executed minor facility enhancements, including painting, spackling, and finishing surfaces, to improve aesthetics and functionality.
- Maintained comprehensive records of maintenance tasks, producing detailed reports to promote transparency and assist in subsequent repairs.
- Performed construction tasks such as laying cement and building structures, in addition to clearing lots to maintain facility grounds.
Education
High School Diploma - undefined
AOD Certification - Alcohol / Drugs
09-2019
A.A. - Social and Behavioral Sciences
01-2012
Skills
Customer Service
Team player
Dependable
Effective Communication
Time Management
Problem Solving
Attention to Detail
Multitasking
Group Therapy Facilitation
Crisis Intervention
Treatment Planning
Case Management
Empathy
Active Listening
Documentation and Record Keeping
Cultural Competence
Motivational Interviewing
Certification
Certified in Denial Management 2019
Timeline
House Manager and Resident Aide - First to Serve
11.2023 - Current
Substance Abuse Program Counselor and Mentor - State of California
01.2021 - 01.2023
Food Service Worker -
01.2016 - 01.2019
Facility Maintenance and Repair Technician -
01.2010 - 01.2015
Sierra Vista High School - High School Diploma,
Feather River College - A.A., Social and Behavioral Sciences
CAADE - AOD Certification , Alcohol / Drugs