Anna Amaon
Las Vegas,NV
Summary
Compassionate Case Manager with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills. Committed to inspiring community service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager & Alumni Coordinator
The Nestled Recovery Center
07.2021 - 03.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Case Manager / Shelter Coordinator
Las Vegas Rescue Mission
07.2021 - 07.2022
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Server
Centerplate
01.2019 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Manager of Operations
Airbnb
03.2015 - 10.2018
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better-quality products.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV1996
Skills
- Community Outreach
- Case Management
- Family Education
- Care Coordination
- Client Advocacy
- Interdisciplinary Collaboration
- Organization and Multitasking
- Progress Evaluations
- Case Documentation
- Documentation And Reporting
- Positive Attitude
- Problem-Solving
- Reliability
Accomplishments
- Collaborated with the Leadership team and developed The Nestled Recovery Alumni Aftercare Peer Support Group.
Certification
- Certified Peer Recovery Support Specialist, Foundation for Recovery - 2023
- BLS CPR Training - 2024
- Cultural Competency Certification, FlexEd - 2024
Timeline
Case Manager & Alumni Coordinator
The Nestled Recovery Center
07.2021 - 03.2024
Case Manager / Shelter Coordinator
Las Vegas Rescue Mission
07.2021 - 07.2022
Server
Centerplate
01.2019 - 08.2021
Manager of Operations
Airbnb
03.2015 - 10.2018
High School Diploma -
Chaparral High School
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