Performance-driven with over 15 years of experience aligning Company Vision with business needs, policies, and regulatory requirements. Passionate about applying excellent communication skills to manage and lead teams. Results-oriented, well-versed in business processes and compliance needs required to drive results and company growth.
Hi, I’m
Anna Angilau
West Jordan,UT
Summary
Overview
16
years of professional experience
Work History
Prestige Financial ServicesDraper, Utah
AVP, Specialized Collections
05.2017 - Current
Job overview
- Protect the legal, financial and moral well-being of the company
- Collaborated with department leaders in Compliance, Recovery, and Bankruptcy Departments to create best practices for portfolio serving
- Oversight of Military, Spark, Rally, Open13 Bankruptcy, Bankruptcy Recovery accounts
- Rapport with local counsel for Bankruptcy Compliance
- Scrub database for both Military and Bankruptcy accounts to ensure proper serving
- Monitored accounts for compliance and flagged non-compliances.
- Track, review, and forecast loss accounts according to individual and team goals
- Achieved performance goals on a consistent basis
- Trained new team members on department servicing requirements and collection strategies.
- Used skip tracing and other techniques to locate debtors/collateral
- Negotiated settlements
- Responsible for invoices and tracking, in collaboration with accounting
Prestige Financial ServicesSandy, Utah
Account Manager, Specialized Collections
01.2012 - 05.2017
Job overview
- Protect the legal, financial and moral well-being of the company
- Portfolio management
- Specialized in Active Duty Service Member account servicing
- Collaborated with Compliance and Accounting to reach best business practices
- Service Accounts 0-120's delinquent
- Track and review loss accounts
- Built and strengthened long-lasting customer rapport
- Followed and adhered to account and compliance requirements
Prestige Financial ServicesSalt Lake City, Utah 84115
AVP, Collections Department
01.2009 - 01.2012
Job overview
- Protect the legal, financial and moral well-being of the company
- Track, review, and forecast loss accounts according to individual and team goals
- Build relationships with multiple department leaders
- Close relationship with Compliance Department to ensure compliance regulations are met
- Close relations with local counsel for appropriate mutual customer servicing needs
- Invoice tracking
- Review delinquent accounts to ensure account handling requirements are met
- Discussed options with delinquent clients in terms of proposed re-payment plans or settlements
- Establish team goals as well as individual collector goals
- Team Building Exercises and Activities
- Promoted Employee growth opportunities with cross-trainings
- Achieved performance goals on a consistent basis
Salt Lake City, Utah 84115
Account Manager, Collections
01.2007 - 01.2009
Job overview
- Protect the legal, financial and moral well-being of the company
- Portfolio management
- Service Accounts 0-120's delinquent
- Skip Tracing
- Tracked and reviewed loss accounts
- Built and strengthened long-lasting customer rapport
- Follow and adhere to account and compliance requirements
- Protect the legal, financial and moral well-being of the company
- Negotiated to collect delinquency
- Achieved performance goals on a consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Education
Brighton High SchoolSalt Lake City, UT
High School Diploma
06.2002
University Overview
Skills
- Leadership and People Development
- Integrity and Transparency
- Policy Compliance
- Department Oversight
- Customer Service
- Process Improvement
- Portfolio Management
- Employee Motivation and Performance
- Performance Monitoring
- Policy Development and Enforcement
- Operational Efficiency
- Project Updates
- Conflict Resolution
- Innovative and Visionary
- Approachable and Outgoing
- Organizational Structure
Timeline
AVP, Specialized Collections
Prestige Financial Services
05.2017 - Current
Account Manager, Specialized Collections
Prestige Financial Services
01.2012 - 05.2017
AVP, Collections Department
Prestige Financial Services
01.2009 - 01.2012
Account Manager, Collections
01.2007 - 01.2009
Brighton High School
High School Diploma