ANNA ARNETT
David,AZ
Summary
At Walgreens, leveraged expertise in medication dispensing and patient counseling to enhance pharmacy operations and patient care. Took a proactive approach to immunization administration and adeptness in conflict resolution significantly improved patient satisfaction. Skilled in pharmacy automation systems and adept at fostering productive relationships, I consistently contributed to a positive healthcare outcome. Dedicated Pharmacist offering 40+ years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators. Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with medication compounding and pharmaceutical calculations.
Overview
20
20
years of professional experience
Work History
Staff Pharmacist
Walgreens
Tucson, AZ
10.2020 - 07.2024
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Maintained state and federal records of legendary drugs and controlled substances.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
- Prepared medications such as emulsions, liquids, powders and ointments.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
- Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to enforce quality, security and proper disposal.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Directly supervised 2-6 Pharmacy Technicians, interns and support staff while on duty.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Correctly completed pharmacy daily and weekly reports.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Supervised and coached team of pharmacy technicians and trainees.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Educated patients on proper medication use.
Pharmacist Manager
Walmart
Douglas, AZ
04.2016 - 06.2019
- Implemented inventory management strategies to minimize waste and maximize cost savings.
- Mentored junior pharmacists and technicians, fostering a supportive learning environment.
- Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
- Increased prescription accuracy, ensuring proper dosing and dispensing of medications.
- Educated patients on medication usage and potential side effects, promoting adherence to prescribed regimens.
- Collaborated with interdisciplinary teams to develop effective treatment plans for patients with complex medical conditions.
- Improved patient outcomes by implementing efficient medication therapy management practices.
- Facilitated continuing education opportunities for staff members to stay current on industry trends and best practices.
- Empowered staff through delegation of responsibilities while maintaining oversight over critical functions within the Pharmacist Manager role.
Retail Pharmacy Manager
K-Mart Pharmacy
Sierra Vista, AZ
03.2014 - 10.2015
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Initiated community outreach efforts such as health fairs or educational seminars to promote awareness of pharmacy services available at the retail location.
- Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
Staff Pharmacist
CVS
Tucson, AZ
04.2004 - 09.2010
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Maintained state and federal records of legendary drugs and controlled substances.
Education
Bachelor of Science - Pharmacy
University of Texas At Austin
Austin, TX12.1976
Skills
- Drug utilization review
- Medication Dispensing
- Pharmacy Automation Systems
- Immunization Administration
- Patient Counseling
- Drug Interactions Monitoring
- Prescription Verification
- Retail pharmacy procedure knowledge
- Prescription drug interaction assessment
- Compounding Techniques
- Motivated self-starter
- Pharmacy law knowledge
Timeline
Staff Pharmacist
Walgreens
10.2020 - 07.2024
Pharmacist Manager
Walmart
04.2016 - 06.2019
Retail Pharmacy Manager
K-Mart Pharmacy
03.2014 - 10.2015
Staff Pharmacist
CVS
04.2004 - 09.2010
Bachelor of Science - Pharmacy
University of Texas At Austin