Anna Baker
Menomonie,WI
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
Work History
Director of Client Services
Powertex
09.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed over 20 clients on regular basis.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Managed 5 employees task load and was their direct report.
- Directly reported to Vice President of Client Services.
- Collaborated with marketing teams to develop targeted campaigns that effectively communicated product offerings to prospective clients across various channels.
- Managed budgets for client service operations, achieving cost savings without compromising service quality or employee satisfaction levels.
- Managed over 100 incoming email or teams communications daily.
Program Specialist
Powertex
08.2012 - 09.2021
- Received incoming phone calls and emails and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Was point of contact support for 10 clients,
- Developed, coordinated and administered sales programs.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Interviewed and recommended team members for hire.
Education
Bachelor of Arts - Business Marketing
University of Wisconsin Stevens Point
Stevens Point, WI05.2012
Skills
- Customer Satisfaction
- Client Relationships
- Recruiting and Hiring
- Brand Awareness
- Relationship Management
- Team Leadership
Timeline
Director of Client Services
Powertex
09.2021 - Current
Program Specialist
Powertex
08.2012 - 09.2021
Bachelor of Arts - Business Marketing
University of Wisconsin Stevens Point
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