Anna Benfield
Home Maker / Freelancer
11613 Rimrock Canyon Dr. Charlotte,NC
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Support Staff on Ebay (Freelance)
Lotus Project Inc.
01.2019 - Current
- Assist with text-based customer support co-operating team members through remote work from home.
- Proven ability to handle and solve complex problems.
- Self-motivated, with a strong sense of personal responsibility.
Online English Teacher / Administrator (Freelance)
Lobi Education / Masa Englsih
01.2017 - Current
- Teaching English in efficient and understandable way.
- Managing students' progress as well as training and supporting other teachers as a head teacher.
- Self-motivated on long-term and non-stop work.
Casher / Server
Chicken Salad Chick
03.2017 - 09.2017
- Dedicated to providing excellent customer service by friendly interactions and fast-paced service.
- Always stayed attentive to see what the store needed and took the initiative in taking an action.
Business development assistant manager
ABISTE Corporation
9 2012 - 12.2016
- In charge of finding new locations to open a store, negotiating lease conditions, drawing contracts, deciding merchandise and interior layout, setting up a store, promotions, handling sales, and all matters regarding closing down
- Travelled overseas to purchase merchandise from suppliers as necessary for a new store, which included handling designs and quality of products, negotiating prices, and managing process of their production
- Responsible for stores in Singapore and managed local staff, store operations, payroll, book keeping, inventory and contract matters
- Played a main role in holding an annual sales conference and 40th anniversary parties
- Took care of customers, sold and repaired jewelries, reported daily sales as a sales trainee for the first two months.
Counter Clerk/Barista
Timothy's World Coffee
02.2012 - 08.2012
- Taking orders in person and engaging in increasing regular customers through high quality service at a fast pace.
- Making efforts to increase profits: controlling coffee stocks, recommending products for customers, running operation efficiently.
Server and Cashier
Shinobu Sushi Restaurant
09.2011 - 01.2012
- Learned customer service and restaurant business in North America through taking orders, serving and taking care of customers.
- Dedicated to obtain a required certification to serve alcohols.
Merchandiser / Public Relations Clerk
Tokyu Corporation
10.2009 - 07.2011
- Took an active role in purchasing and merchandising, handling over 500 snacks, beverages and books based on the original 'Rank-System'
- Handled public relation activities and media requests for interviews and articles
- Managed payroll, accounts payable, profit statements
- Controlled the distribution system
- Drew up contracts including employee, suppliers, and rental agreements.
Sales
Tokyu Corporation
02.2008 - 09.2009
- Sold over 100 advertising spaces a year by contacting clients or ad agencies through door-to-door and telephone sales, trade shows, and networking
- Increased repeat customers by 40% through consistent follow-up and establishing genuine relationships
- Made monthly business proposals for clients using Microsoft Office Power Point.
Human Resources Clerk
Tokyu Corporation
04.2004 - 01.2008
- Played a key role calculating payroll and bonuses following proper procedures
- Prepared documents for the employee's performance assessments
- Used Microsoft Office Word and Excel to create appropriate documents and data as necessary for human resource issues.
Education
Pathways Business Communication Program, Advance-level -
Quest language studies
Toronto, Canada 12.2011 - 05.2012
Intensive Program, High-intermediate-level - undefined
Quest language studies
Toronto, Canada 08.2011 - 05.2011
Bachelor of Political Science - undefined
Keio University
Tokyo, Japan 04.2000 - 05.2004
Skills
Microsoft Office (Word, Excel, Power Point)
Comprehensive administrative skills (Basic book keeping, contract, documents, payroll)
Customer service
Certification
TOEIC 910 / 990 (Japan)
Timeline
Customer Support Staff on Ebay (Freelance)
Lotus Project Inc.
01.2019 - Current
Casher / Server
Chicken Salad Chick
03.2017 - 09.2017
Online English Teacher / Administrator (Freelance)
Lobi Education / Masa Englsih
01.2017 - Current
Counter Clerk/Barista
Timothy's World Coffee
02.2012 - 08.2012
Pathways Business Communication Program, Advance-level -
Quest language studies
12.2011 - 05.2012
Server and Cashier
Shinobu Sushi Restaurant
09.2011 - 01.2012
Intensive Program, High-intermediate-level - undefined
Quest language studies
08.2011 - 05.2011
Merchandiser / Public Relations Clerk
Tokyu Corporation
10.2009 - 07.2011
Sales
Tokyu Corporation
02.2008 - 09.2009
Human Resources Clerk
Tokyu Corporation
04.2004 - 01.2008
Bachelor of Political Science - undefined
Keio University
04.2000 - 05.2004
Business development assistant manager
ABISTE Corporation
9 2012 - 12.2016
TOEIC 910 / 990 (Japan)
The Official Business Skill Test in Bookkeeping, 3rd Grade (Japan)
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