Anna Benko
Summary
Psychology graduate from Penn State University with hands-on experience in mental health settings. Builds rapport with diverse populations through customer service and caregiving roles. Engages directly with older adults in a nursing home setting, enhancing communication and problem-solving skills in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Server/ Bartender
Primanti Brothers
State College
12.2024 - Current
- Provides customer service in a fast-paced restaurant environment.
- Builds strong communication and conflict-resolution skills while interacting with diverse customers.
- Manages multiple responsibilities simultaneously while maintaining professionalism and accuracy.
- Trains newer staff members and collaborated with team members to ensure efficient operations.
Nursing Home Participant/ Psychology Experience
Penn State Altoona
Altoona
03.2024 - 05.2024
- Completed human development course with regular visits to nursing home, enhancing understanding of elderly care.
- Interacted with residents and engaged in conversations and activities designed to support social engagement and well-being.
- Observed age-related cognitive, emotional, and social changes discussed in coursework.
- Developed communication, active listening, empathy, and relationship-building skills while working with older adults.
- Worked with classmates and staff to design and implement activities that fostered positive experiences for residents.
Server
Applebee's
Ebensburg
12.2021 - 08.2024
- Developed strong interpersonal and problem-solving skills.
- Managed customer concerns professionally and effectively.
- Worked efficiently in a team-oriented environment.
Babysitter
Various Families - Part Time
Ebensburg
- Supervised and cared for children of various ages, ensuring safety and well-being.
- Facilitated emotional support and organized age-appropriate activities to promote engagement.
- Maintained regular communication with parents regarding schedules and children's needs.
- Exhibited responsibility, patience, and dependability in all interactions with children.
Education
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05-2026
Skills
- Patient Care
- Communication Skills
- Relationship Building
- Team Collaboration
- Conflict Resolution
- Customer Service
- Problem Solving
- Time Management
- Organization Skills
Organizations/ Community Services
- Trilogy THON Organization | Penn State THON
- Volunteer at Holy Name Church | Ebensburg, PA
- Mentored and engaged elementary-aged children through educational and recreational activities.
- Participated in neighborhood and community clean-up initiatives to promote a safe and welcoming environment.
Timeline
Server/ Bartender
Primanti Brothers
12.2024 - Current
Nursing Home Participant/ Psychology Experience
Penn State Altoona
03.2024 - 05.2024
Server
Applebee's
12.2021 - 08.2024
Babysitter
Various Families - Part Time
Bachelor of Science - Psychology
Pennsylvania State University