Ragan Creamer
Saint Charles,MO
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance patient satisfaction through compassionate care as a CNA. Proficient in HIPAA compliance and infection control, ensuring safety and dignity in all interactions. Committed to delivering high-quality support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Applebees
Saint Charles, MO
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
CNA
Aspen Health and Rehab
Broken Arrow, OK
10.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Patient Care Technician
Hillcrest Hospital South
Tulsa, OK
06.2020 - 07.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Psychology/ Criminology
Rasmussen University
Dental Assistant
Laurel Institute of Dental Assistants
St. Peter’s, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Bathing assistance
- Attention to detail
- HIPAA compliance
- End-of-life care
- Patient hygiene assistance
- Sterilization techniques
- X-ray processing
- Infection control proficiency
- Impression taking skills
- Oral hygiene education
- Teeth cleaning assistance
- Fissure sealants applications
- Coronal polishing
- Instrument padding
- Tray set up
- Mixing and transferring dental materials
- Fluoride treatments
Timeline
Server/ Bartender
Applebees
02.2024 - Current
CNA
Aspen Health and Rehab
10.2021 - 06.2022
Patient Care Technician
Hillcrest Hospital South
06.2020 - 07.2021
Psychology/ Criminology
Rasmussen University
Dental Assistant
Laurel Institute of Dental Assistants