ANNA BENZING

• Managed finance and insurance processes for automotive transactions.
• Coordinated loan approvals with financial institutions and lenders.
• Trained sales staff on F&I procedures and compliance regulations.
• Created detailed reports regarding financial transactions for management review.
• Streamlined paperwork processes to improve operational efficiency.
• Ensured adherence to federal guidelines in all transactions.
• Conducted regular meetings with dealership personnel to discuss performance metrics, goals and objectives.
• Resolved any customer complaints related to financing issues promptly and courteously.
• Provided guidance and assistance to sales staff members on how best to complete financial documents accurately during customer interactions.
• Worked closely with accounting personnel in order reconcile financial discrepancies between departments.
• Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
• Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
• Advised customers on extended warranties, gap insurance, and credit life insurance as needed.

• Arranged financing and reviewed required documents to determine approval/rejection

Tracked daily sales and generated activity and productivity reports.

Verified customer information including income information and signature.

Assisted sales staff in determining available financing options.

kept charge-backs at an acceptable level without sacrificing on quality.

Maintained a positive relationship with

Assisted sales team in successfully closing and completing customer transactions.

Ensured all dealership standards were implemented.

Maintained a database of customer and sales information and generated monthly reports.

Determined whether or not to approve financing on a case-by-case basis.

• Arranged financing and reviewed required documents to determine approval/rejection.
• Tracked daily sales and generated activity and productivity reports.
• Verified customer information including income information and signature.
• Assisted sales staff in determining available financing options.
• Kept charge-backs at an acceptable level without sacrificing on quality.
• Maintained a positive relationship with manufactures
• Hired new employees as necessary and provided in depth training
• Assisted sales team in successfully closing and completing customer transactions.
• Ensured all dealership standards were implemented.
• Maintained a database of customer and sales information and generated monthly reports.
• Determined whether or not to approve financing on a case-by-case basis.

• Accounts Receivable/Payable.Secretary of State title and registration completion, answer phones, make copies, send faxes and data entry, wholesale transfers/payoffs, dealer trades, tracking inventory.
• Create funding packets and sending them to the proper lending institutes toinsuring prompt funding.
• Assist in overseeing all office duties.
• Balance Schedules.

• Assist in overseeing all of the Big Rapids office duties.
• Answering question and assisting other offices when needed; Secretary of State title and registration completion.
• End of month; Bank Reconciliations, balancing several accounts. Cleaning many schedules, creating end of month reports.
• Hiring and training for Accounts Payable/Receivable. New employee orientation and set up. Generating and Distributing H.R. and Safety manuals.
• Ordering adequate supplies for every department.
• Wholesale transfers/payoffs. Dealer trades, Payroll, Daily cash position report.
• Problem solving on a daily basis. Assist in answering multi phone line and cash window.
• Generating and Distributing H.R. and Safety manuals.