KATIE PARK

Dynamic healthcare operations professional skilled in optimizing financial processes and administrative strategies. Specializes in identifying workflow improvements that enhance efficiency and compliance. Provides operational guidance to support cross-functional teams in complex institutional settings.

• Administrative Team Optimization Project, The James Cancer Hospital and Solove Research Institute, Reduced managerial workload by redistributing staff between departmental administration reporting lines. Reclassified roles to better align responsibilities with skills and provided pay increases where appropriate. Improved clarity in reporting and strengthened overall team morale and engagement.
• Faculty Onboarding Gap Analysis, The James Cancer Hospital and Solove Research Institute, I gathered and reviewed data sets including recent hire records, onboarding paperwork, and legacy hiring documentation to map out the current onboarding process. I scheduled cross-departmental interviews with key stakeholders who oversee physician hires to validate standard practices. Additionally, I reached out to HR, Credentialing, Recruitment, and Employee Health teams to gain a comprehensive understanding of their respective roles in the onboarding workflow. Throughout the process I documented each step in detail to build a clear, standardized hiring pathway.
• Reconciliation Power Query - LSS Black Belt Project, University of Oregon, Built and implemented an Excel-based reconciliation search tool to improve monthly index reconciliation across 7 cores. Reduced processing time from about 3 hours to 1 hour per index, improving efficiency by roughly 68 percent, while increasing reconciliation accuracy from inconclusive outcomes to 87-100 percent resolution. The project required approximately 40 hours of development time and now generates an estimated 216 hours of annual labor capacity savings, valued at about $13,000 per year using a $61 hourly loaded rate. The tool achieved full payback in roughly two months and standardized a previously inconsistent manual workflow, improving both speed and reliability of reconciliation results.
• Patient Consult Analysis, The James Cancer Hospital and Solove Research Institute, Conducted a comprehensive data cleaning and exploratory analysis of patient consult records to identify gaps in disease site coverage and inform strategic utilization of three incoming physicians. Consolidated and structured incomplete and inconsistent datasets to improve usability for operational review, enabling clearer identification of underutilized service areas and potential expansion opportunities. Completed the analysis in approximately 18 hours of focused work and produced actionable insights to support physician alignment and future service line planning.