Colleen Garrick
Portland,Maine
Summary
Results-driven Business Professional with 23 years of experience in optimizing business operations, human resources, business strategies, and project management. Skilled in leveraging technology and analyzing data to enhance team productivity, engagement, and cohesion. Proven success in implementing systems and streamlining processes to drive organizational success. Seeking a dynamic new role to apply extensive expertise.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business/People Operations Manager
Publishers Clearing House (PCH) Media
Portland, ME
01.2022 - Current
- Serve as a strategic partner with members of the C-Suite and Leadership Team to enhance and meet company objectives
- Develop cross-functional relationships to drive companywide objectives and leadership processes, as well as development and implementation of processes
- Boost sales team productivity through strategic partnership and engagement activities
- Partnered with C-Suite and HR to streamline people processes, ensuring simplicity, scalability, and systematic implementation
- Spearheaded implementation of performance management system that aligns with company purpose and values, boosting team productivity
- Drove employee retention and engagement by implementing platform to track goals, KPIs, and recognition, yielding measurable improvements
- Ensure company culture and morale support the team
- Ensure that all team members feel valued, seen and heard
- Led establishment of company values and purpose as part of Leadership Team, enhancing cohesion and cultural alignment
- Improved operational procedures and best practices, as it relates to recruiting, onboarding, training and development, coaching, and full employee lifecycle
- Designed comprehensive onboarding process, from pre-onboarding to offboarding, elevating new hire integration and satisfaction
- Oversee the facilitation, upkeep, ongoing utilization and training of all platforms & technologies
- Organize team events, in house trainings, on and off site All Hands Events, as well as all marketing events and brand activations
- Create process and procedure to ensure effectiveness and efficiency in business and people operations
- Modify process and procedure as needed to keep up with changes in the business
- Enhanced processes for accounts payable, contract management and vendor management for all media accounts, and maintain accounts and relationships
Business Office Manager
Great Diamond Partners
Portland, ME
01.2020 - 12.2021
- Optimized interoffice efficacy and workflow efficiency through the development and refinement of processes and procedures
- Enabled seamless transition to remote work setup during the COVID pandemic by implementing and integrating cutting-edge technology platforms
- Supported the establishment of a distinctive brand client experience by collaborating with client relations specialists and financial advisors in a wide range of client-facing and back-office activities
- Initiated and organized wellness activities to promote team camaraderie and overall wellbeing
- Contributed proactively to defining the firm’s values and purpose statement
- Enhanced internal communications by creating and distributing an informative interoffice newsletter, increasing awareness of upcoming events and important news
Business Operations Manager
Daymark Energy Advisors
Portland, ME
01.2013 - 12.2019
- Enhanced management team's decision-making capability by implementing efficient reporting processes
- Managed Information Services, including IT project planning, budgeting, and execution
- Managed all HR processes encompassing payroll, benefits administration, compliance, recruitment, interviewing, onboarding, training, performance reviews, and all other HR related activities
- Streamlined invoicing process by integrating software with QuickBooks, resulting in significant time savings from manual entry
- Successfully managed all firm-wide events and individual consultant events, ensuring seamless execution and success
- Managed all financial operations activities for the firm, AP, AR, bookkeeping, budgeting, cash flow reporting and analysis, and tax preparation for the firm
- Enhanced client relationships by customizing invoices and client communication to improve client experience
Executive Assistant/Advising Coordinator
Fisher College
Boston, MA
01.2009 - 12.2009
- Managed complex scheduling and operational support for high-level executives, ensuring efficient time management and prioritization of tasks
- Coordinated faculty professional development plans and streamlined reimbursement processes, enhancing efficiency and accuracy
- Administered contracts, payroll forms, and staff files, ensuring meticulous record-keeping and compliance with organizational protocols
- Provided comprehensive guidance to students on various aspects of academic and campus life, fostering a supportive and inclusive environment
Executive Assistant
Turner Construction Company
Boston, MA
01.2008 - 12.2008
- Supported Vice President and Director of Constructions for Turner Construction at the $1B Harvard Allston First Science Complex project for Harvard University
- Orchestrated organizational tasks including scheduling, travel arrangements, and financial reporting for the VP's office
- Served as the primary point of contact between Turner and Harvard University, handling all correspondence and monthly reporting
- Coordinated special events for the Turner team, owners, engineers, architects, and subcontractors involved in the project
Executive Assistant/ Advising Coordinator
Boston University
Boston, MA
01.2001 - 12.2007
- Managed daily office operations, coordinating with students, parents, Deans, faculty, staff, and visitors
- Implemented procedural efficiencies, enhancing office systems and procedures
- Coordinated registration, class scheduling, and grading procedures
- Led the organization of special events, from students-only to high-profile alumni events
Education
BS - Psychology
Boston University
Boston, MA12.2007
International Finance Concentration
Clemson University
Clemson, SC12.1997
Skills
- MS Office Suite
- Change Management
- Google Workspace
- Talent Management
- Slack
- Team Building
- Zoom
- Employee Engagement
- Leapsome/Performance Management
- Culture, Values and Purpose
- HRIS/ADP/Workforce Now
- Organizational Effectiveness
- QuickBooks
- Process Improvement
- CRM
- Conscious Leadership
- Salesforce
- Mondaycom
- Tableau
- Performance Management
- Strategy and Planning
- Communication
- Payroll
- Benefits Administration
Certification
CADC, CAC4822, 01/10, State of Maine
Timeline
Business/People Operations Manager
Publishers Clearing House (PCH) Media
01.2022 - Current
Business Office Manager
Great Diamond Partners
01.2020 - 12.2021
Business Operations Manager
Daymark Energy Advisors
01.2013 - 12.2019
Executive Assistant/Advising Coordinator
Fisher College
01.2009 - 12.2009
Executive Assistant
Turner Construction Company
01.2008 - 12.2008
Executive Assistant/ Advising Coordinator
Boston University
01.2001 - 12.2007
CADC, CAC4822, 01/10, State of Maine
BS - Psychology
Boston University
International Finance Concentration
Clemson University
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