Results-driven Business Professional with 23 years of experience in optimizing business operations, human resources, business strategies, and project management. Skilled in leveraging technology and analyzing data to enhance team productivity, engagement, and cohesion. Proven success in implementing systems and streamlining processes to drive organizational success. Seeking a dynamic new role to apply extensive expertise.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business/People Operations Manager
Publishers Clearing House (PCH) Media
Portland, ME
01.2022 - Current
Serve as a strategic partner with members of the C-Suite and Leadership Team to enhance and meet company objectives
Develop cross-functional relationships to drive companywide objectives and leadership processes, as well as development and implementation of processes
Boost sales team productivity through strategic partnership and engagement activities
Partnered with C-Suite and HR to streamline people processes, ensuring simplicity, scalability, and systematic implementation
Spearheaded implementation of performance management system that aligns with company purpose and values, boosting team productivity
Drove employee retention and engagement by implementing platform to track goals, KPIs, and recognition, yielding measurable improvements
Ensure company culture and morale support the team
Ensure that all team members feel valued, seen and heard
Led establishment of company values and purpose as part of Leadership Team, enhancing cohesion and cultural alignment
Improved operational procedures and best practices, as it relates to recruiting, onboarding, training and development, coaching, and full employee lifecycle
Designed comprehensive onboarding process, from pre-onboarding to offboarding, elevating new hire integration and satisfaction
Oversee the facilitation, upkeep, ongoing utilization and training of all platforms & technologies
Organize team events, in house trainings, on and off site All Hands Events, as well as all marketing events and brand activations
Create process and procedure to ensure effectiveness and efficiency in business and people operations
Modify process and procedure as needed to keep up with changes in the business
Enhanced processes for accounts payable, contract management and vendor management for all media accounts, and maintain accounts and relationships
Business Office Manager
Great Diamond Partners
Portland, ME
01.2020 - 12.2021
Optimized interoffice efficacy and workflow efficiency through the development and refinement of processes and procedures
Enabled seamless transition to remote work setup during the COVID pandemic by implementing and integrating cutting-edge technology platforms
Supported the establishment of a distinctive brand client experience by collaborating with client relations specialists and financial advisors in a wide range of client-facing and back-office activities
Initiated and organized wellness activities to promote team camaraderie and overall wellbeing
Contributed proactively to defining the firm’s values and purpose statement
Enhanced internal communications by creating and distributing an informative interoffice newsletter, increasing awareness of upcoming events and important news
Business Operations Manager
Daymark Energy Advisors
Portland, ME
01.2013 - 12.2019
Enhanced management team's decision-making capability by implementing efficient reporting processes
Managed Information Services, including IT project planning, budgeting, and execution
Managed all HR processes encompassing payroll, benefits administration, compliance, recruitment, interviewing, onboarding, training, performance reviews, and all other HR related activities
Streamlined invoicing process by integrating software with QuickBooks, resulting in significant time savings from manual entry
Successfully managed all firm-wide events and individual consultant events, ensuring seamless execution and success
Managed all financial operations activities for the firm, AP, AR, bookkeeping, budgeting, cash flow reporting and analysis, and tax preparation for the firm
Enhanced client relationships by customizing invoices and client communication to improve client experience
Executive Assistant/Advising Coordinator
Fisher College
Boston, MA
01.2009 - 12.2009
Managed complex scheduling and operational support for high-level executives, ensuring efficient time management and prioritization of tasks
Coordinated faculty professional development plans and streamlined reimbursement processes, enhancing efficiency and accuracy
Administered contracts, payroll forms, and staff files, ensuring meticulous record-keeping and compliance with organizational protocols
Provided comprehensive guidance to students on various aspects of academic and campus life, fostering a supportive and inclusive environment
Executive Assistant
Turner Construction Company
Boston, MA
01.2008 - 12.2008
Supported Vice President and Director of Constructions for Turner Construction at the $1B Harvard Allston First Science Complex project for Harvard University
Orchestrated organizational tasks including scheduling, travel arrangements, and financial reporting for the VP's office
Served as the primary point of contact between Turner and Harvard University, handling all correspondence and monthly reporting
Coordinated special events for the Turner team, owners, engineers, architects, and subcontractors involved in the project
Executive Assistant/ Advising Coordinator
Boston University
Boston, MA
01.2001 - 12.2007
Managed daily office operations, coordinating with students, parents, Deans, faculty, staff, and visitors
Implemented procedural efficiencies, enhancing office systems and procedures
Coordinated registration, class scheduling, and grading procedures
Led the organization of special events, from students-only to high-profile alumni events
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.