Summary
Overview
Work History
Education
Skillscertifications
Timeline
Generic

Anna Brockman

Chicago,IL

Summary

Energetic fitness professional with 4+ years of experience in leadership, member engagement, and event facilitation. Skilled in building community relationships, delivering exceptional customer service, and managing operations. Passionate about fitness, wellness, and creating impactful experiences.

Overview

7
7
years of professional experience

Work History

Head Coach & Fitness Trainer

Orangetheory Fitness
10.2020 - Current
  • Lead, coach, and motivate members through Orangetheory’s high-intensity interval training (HIIT) format, ensuring top-level engagement and safety.
  • Manage staff schedules, ensuring efficient operations and optimal class coverage for client needs.
  • Spearheaded numerous member engagement events, including charity workouts, themed challenges, and community outreach initiatives.
  • Consistently exceeded member satisfaction and retention goals by fostering a supportive and results-driven environment.
  • Facilitated onboarding and ongoing training for new team members, ensuring adherence to brand standards and operational excellence.

Customer Service Associate

Chicago Athletic Clubs
09.2017 - 08.2020
  • Assisted members with inquiries, concerns, and membership management, delivering top-notch customer service.
  • Organized front desk operations, ensuring smooth facility check-ins, class bookings, and customer interactions.
  • Collaborated with team members to handle high-volume member interactions while maintaining a positive and efficient atmosphere.

Front of House Associate

Sweet Mandy B’s Bakery
09.2017 - 03.2020
  • Managed customer interactions, handling pre-orders, daily sales, and financial transactions in a fast-paced environment.
  • Provided high-quality customer service, balancing multiple tasks with attention to detail and efficiency.

Education

Bachelor of Fine Arts, Musical Theatre (cum laude) -

Millikin University
Decatur, IL
05.2017

Skillscertifications

CPR/AED, AFAA Group Fitness, Les Mills BODYPUMP, First Aid Certified, Leadership, Event Planning, Scheduling, Customer Service, Public Speaking, Conflict Resolution, Problem Solving, Organization, Member Engagement

Timeline

Head Coach & Fitness Trainer

Orangetheory Fitness
10.2020 - Current

Customer Service Associate

Chicago Athletic Clubs
09.2017 - 08.2020

Front of House Associate

Sweet Mandy B’s Bakery
09.2017 - 03.2020

Bachelor of Fine Arts, Musical Theatre (cum laude) -

Millikin University

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Anna Brockman