Anna Brooks
Clifton Heights,PA
Summary
Customer service and account support professional with a background in work order processing, vendor coordination, resident support, and clear client updates. Known for handling requests quickly, staying organized, and maintaining accurate records while supporting safe, clean, and well-run environments.
Overview
23
23
years of professional experience
Work History
Housekeeper
Springfield Senior rehab care center
Springfield , Pa
08.2026 - Current
- Cleaned resident rooms to maintain hygienic living environment. and bathrooms at Springfield senior rehab care center.
- Sanitized high-touch surfaces to help prevent spread of infections. following infection control standards.
- Maintained safe and tidy hallways to enhance resident mobility., lounges, and common spaces.
Preservation processor and account manager
self employed
Philadelphia, PA
04.2004 - Current
- Processed work orders and submitted bids, managed vendors and field work orders, and provided daily updates to clients on-site and via email. Called single-family tenants and third-party apartments to confirm details, processed bids for Resipro, and submitted them into Honey Badger system.
- Processed client requests for self-employed business operations
- Reviewed documents for accuracy and completeness
- Entered records into tracking files and logs
Live in caregiver
na
Honesdale, Pennsylvania
03.2026 - 07.2026
- Delivered daily personal care, enhancing comfort and well-being of household resident.
- Helped with bathing, dressing, and grooming routines.
- Monitored medication schedules, ensuring adherence and timely updates to family.
- Administered medications in accordance with instructions from the physician or pharmacist.
- Prepared meals and supported special diet needs.
- Accompanied resident to appointments and errands
- Offered companionship and emotional support throughout the day
- Provided companionship to clients through conversation, activities and positive interactions.
- Observed safety needs and responded to emergencies
- Conducted cleaning of living spaces and laundry to ensure a tidy environment.
- Picked up groceries, prescriptions and other items for clients.
Preservation Processor
radius Real estate services, LLC
Scottsdale, AZ
02.2021 - 07.2023
- Managed preservation tasks to meet client requirements, submitting competitive bids for clients including Link, MCS, Xome, and Resipo.
- Processed real estate transaction files for radius Real Estate Services closing teams.
- Reviewed loan and escrow documents for accuracy and missing information.
- Coordinated with lenders, title staff, and agents on file updates.
MCS Account Manager/Processor
Precision Property management, LLC
Clifton Heights, PA
01.2012 - 04.2019
- Processed completions and managed accounts and contractors to ensure timely submission of bids and invoices.
- Managed client accounts for property management services and lease administration.
- Coordinated tenant communications and resolved property service requests.
- Reviewed lease agreements, renewals, and account documentation for accuracy.
Secretary/Receptionist
A&D Property Services, LLC
Philadelphia, PA
09.2014 - 04.2016
- Managed inbound and outbound calls, assisting vendors in locating properties efficiently.
- Managed office correspondence for A&D Property Services property operations and client requests.
- Scheduled appointments, inspections, and service calls for property service staff.
- Answered phones and routed inquiries from tenants, vendors, and contractors.
Housekeeper
Service Master Clean
Exton, PA
09.2012 - 06.2013
- Supported supervisor in coordinating daily operations.
- . Prepared event setups to ensure smooth execution of programs.
- Cleaned patient rooms and common areas at senior rehab care center
- Sanitized bathrooms, railings, and high-touch surfaces using infection control procedures
- Changed linens and prepared beds for resident comfort
Housekeeper
Rode Way Inn Motel
Springfield, PA
01.2012 - 03.2012
- Logged customer interactions to enhance communication and service quality
- . Provided customer service and room preparation to ensure guest satisfaction
- Sanitized resident rooms and common areas at Springfield Senior rehab care center.
- Disinfected bathrooms, handrails, and high-touch surfaces using infection control procedures.
- Changed linens and made beds for residents in rehab care units.
Assistant manager
Pine Valley Auto Tags
04.2007 - 01.2011
- Proactively engaged in team activities to foster collaboration and enhance team morale.
- Supervised vehicle registration and title transfer paperwork at auto tags office.
- Assisted customers with renewals, duplicate titles, and tag replacements.
- Verified documents for state compliance and accurate processing.
Sales Associate
Lou's Pawn & Jewelry Check Cashing
Upper Darby, PA
03.2006 - 04.2008
- Guided customers in store by identifying preferences and offering tailored product recommendations
- . Handled daily cash and credit transactions, ensuring accuracy and customer satisfaction
- Assisted customers with pawn loans, jewelry purchases, and check cashing services.
- Evaluated jewelry, electronics, and valuables for pawn and resale transactions.
- Processed cash, loan, and check cashing transactions with careful accuracy.
Assisting manager
Universal Insurance Agency
Upper Darby, PA
01.2004 - 01.2007
- Executed marketing strategies, resulting in 12% increase in customer base.
- Supervised daily operations for Universal Insurance Agency client service team.
- Processed policy applications, renewals, and endorsements for personal and commercial lines.
- Assisted clients with coverage questions, billing issues, and claim updates.
Skills
- Room setup
- Thorough cleaning
- Restroom sanitation
- Kitchen sanitation
- Surface cleaning furniture
- Cleaning techniques
- Attention to detail
- Detail orientation
- Customer service
- Customer focus
- Teamwork
- Receptionist (6 years)
- Property Management
- Account Management
- Work order processing
- Vendor coordination
- Documentation management
- RETAIL SALES (5 years)
- Telemarketing
- Customer representative
- Surface cleaning furniture
Personal Information
- Title: Processor / account management
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Additional Information
Customer Service Representative with fifteen years of experience taking care of customers by fulfilling the company slogan: "The customer's needs are the employee's opportunity to serve."An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
Timeline
Housekeeper
Springfield Senior rehab care center
08.2026 - Current
Live in caregiver
na
03.2026 - 07.2026
Preservation Processor
radius Real estate services, LLC
02.2021 - 07.2023
Secretary/Receptionist
A&D Property Services, LLC
09.2014 - 04.2016
Housekeeper
Service Master Clean
09.2012 - 06.2013
MCS Account Manager/Processor
Precision Property management, LLC
01.2012 - 04.2019
Housekeeper
Rode Way Inn Motel
01.2012 - 03.2012
Assistant manager
Pine Valley Auto Tags
04.2007 - 01.2011
Sales Associate
Lou's Pawn & Jewelry Check Cashing
03.2006 - 04.2008
Preservation processor and account manager
self employed
04.2004 - Current
Assisting manager
Universal Insurance Agency
01.2004 - 01.2007