Regularly filled in as clerk as needed, handling clerical duties and administrative support on 6RC
Organized and maintained filing systems for efficient retrieval of information.
Assisted customers with inquiries and complaints in a professional manner.
Answered phones in a courteous manner while providing excellent customer service.
Greeted visitors in a friendly and professional manner while directing them appropriately.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Certified Nursing Assistant
University of Iowa Hospitals and Clinics
Iowa City
07.2021 - Current
Assisted patients with daily living activities and personal hygiene needs.
Monitored and recorded patient vitals, including blood pressure, temperature, oxygen levels, and blood sugar.
Facilitated safe patient transfers using gait belts and other transfer devices.
Communicated effectively with team members regarding patient status and needs.
Collaborated with healthcare team to develop and implement patient care plans.
Maintained cleanliness and organization of patient rooms and common areas.
CNA
Sioux City Career Academy
01.2020 - 01.2021
Provided assistance with personal hygiene and daily activities for patients.
Communicated effectively with patients and families regarding care needs.
Managed bedpans, urinals, and perineal care effectively.
Followed infection control protocols to ensure patient safety standards.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Volunteer
St. Luke's Hospital
Sioux City
01.2015 - 06.2020
Assist with paperwork.
Make crafts for the patients.
Deliver snacks and activities to patients.
Delivered supplies to various departments within the hospital.
Supported special events and health fairs organized by the hospital.
Server
Da Kao Restaurant
01.2019 - 01.2020
Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
Maintained and enforced strict and up-to-date cleanliness to ensure both employee safety and customer satisfaction
Education
High School Diploma -
University of Iowa
Iowa City, IA
Skills
Bilingual in English and Vietnamese
Medical terminology
Technical support
Volunteer Experience
St. Luke's Hospital, Volunteer, 01/01/15, Present, Interact with patients, Deliver snacks and activities to patients, Assist with paperwork, Make crafts for the patients