Lena Vu
Westminster,CA
Summary
Results-driven professional with hands-on experience in retail environments. Skilled in implementing promotional strategies and conducting inventory management, leading to increased customer engagement and operational efficiency. Eager to contribute to a dynamic team focused on enhancing customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Convenience Store Clerk
Cal Poly Pomona Foundation
Pomona, California
01.2023 - Current
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Implemented promotional strategies to increase customer engagement and sales.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Lead Barista
Bobapop
Garden Grove, California
06.2021 - 01.2023
- Trained new staff on beverage preparation and customer service standards.
- Monitored inventory levels and communicated restocking needs to management.
- Engaged with customers to create a welcoming atmosphere in the café.
- Collaborated with management team to develop new strategies for increasing sales and profits.
Education
Bachelor of Science - Technology And Operation Management
California State Polytechnic University, Pomona
Pomona, CA06-2026
Skills
- Inventory management
- Customer service
- Team collaboration
- Data analysis
- Project management
- Bilingual in English and Vietnamese
Certification
- Member of Association for Supply Chain Management
- Food Handler Manager Certificate
Timeline
Convenience Store Clerk
Cal Poly Pomona Foundation
01.2023 - Current
Lead Barista
Bobapop
06.2021 - 01.2023
Bachelor of Science - Technology And Operation Management
California State Polytechnic University, Pomona