Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna-Cara DeGrand

Denver,CO

Summary

Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.

Overview

11
11
years of professional experience

Work History

Safety and Security Administrator

Natural Grocers
Golden, CO
12.2020 - Current
  • Provided general administrative support to staff members, department directors and executive teams.
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Work closely with law enforcement when case reports and subpoenas were sent to our department for review.
  • Monitored CCTV cameras and software across 170 stores daily to generate concise reporting .
  • Partnered with Human Resources, Risk Management, and Workers Comp departments to secure lability forms and footage for on site incidences involving crew members and customers.
  • Partnered with Facilities department in monitoring and updating contacts through various alarm service providers that work with our company.
  • Completed security forms to document losses of property or personal injury.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to reduce theft and loss in stores.

Assistant Manager

Natural Grocers
Denver, CO
06.2019 - 12.2020
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Vitamin Manager

Natural Grocers
Arvada, CO
04.2013 - 02.2017
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Analyzed business performance data and forecasted business results for upper management.

Education

Bachelor of Arts - Production Design

Columbia College of Chicago
Chicago, IL
12.2012

Skills

  • CCTV Systems
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Data Confidentiality
  • Customer Service
  • Data Management
  • Microsoft Office
  • Training & Development

Timeline

Safety and Security Administrator

Natural Grocers
12.2020 - Current

Assistant Manager

Natural Grocers
06.2019 - 12.2020

Vitamin Manager

Natural Grocers
04.2013 - 02.2017

Bachelor of Arts - Production Design

Columbia College of Chicago

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Anna-Cara DeGrand