Anna-Cara DeGrand
Denver,CO
Summary
Experienced administrator focused on business efficiency and operational improvements through standardized work. Proficient at improving team performance through innovative management techniques and providing resources to succeed. A dedicated and decisive leader with a strategic and forward-thinking mindset. Brings progressive industry experience, a willingness to learn, and adaptability to changing circumstances.
Overview
12
12
years of professional experience
Work History
Business Operations Administrator-FSS
City And County Of Denver - Human Services
Denver, CO
10.2024 - Current
- Division Liaison for the Facilities, Safety, Security, and Emergency Management Division, with the Denver Human Services Agency.
- Managed and updated SharePoint sites across the entire division.
- Conducted research to identify opportunities for process improvement and cost reduction initiatives.
- Collaborated with leadership to review and analyze existing policy documents to identify areas for improvement.
- Drafted new policies in accordance with established standards, guidelines, and executive orders.
- Evaluated current operational processes and identified potential areas of risk or non-compliance issues.
- Monitored department performance metrics and took corrective actions as needed.
- Prepared reports on the progress of various projects related to business operations.
- Developed and implemented project tracking and coordination among fellow leadership.
- Worked with the Six Sigma standardization of work to meet operational and developmental goals. Obtained Green and Black Belt Certification within six months of the start date.
Safety and Security Administrator
Natural Grocers
Golden, CO
12.2020 - 10.2024
- Provided general administrative support to staff members, department directors, and executive teams. While implementing innovative strategies to establish best practices for promoting profitability.
- Assisted in the development of new administrative systems, procedures, and policies.
- Hosted bi-weekly in-person training for all new store and assistant manager roles, as well as in-store training on best practices for security and loss prevention methods.
- Developed and implemented effective communication systems and protocols to liaise and coordinate with law enforcement agencies, and security personnel, on case reports and subpoenas.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored CCTV cameras and software across 175 stores daily to generate concise reporting and data.
- Maintained high-level partnerships with the Executive Management, Operations, Legal, Human Resources, and Risk Management departments.
- Partnered with the Facilities department in monitoring and updating contracts through various alarm service providers that work with our company.
- Created and implemented safety data sheets and safety audits, both on-site and internally. Additionally, complete security forms to document losses of property or personal injury.
- Compiled statistical data from various sources for analysis into comprehensive reports for management review.
Assistant Manager
Natural Grocers
Denver, CO
06.2019 - 12.2020
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Vitamin Manager
Natural Grocers
Arvada, CO
04.2013 - 02.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted research on new vitamins and supplements to ensure quality and safety standards were met.
Education
Bachelor of Arts - Production Design
Columbia College of Chicago
12.2012
Skills
- Report preparation
- Policy writing
- Incident management
- Work planning and prioritization
- Data confidentiality
- Data management
- Microsoft Office
- Training and development
- Process improvement
- CCTV systems
Personal Information
Education and Training
Six Sigma-Black Belt Recipient
Six Sigma-Green Belt Recipient
Incident Command Systems-100
Incident Command Systems-200
Incident Command Systems-300
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Career advancementCompany CulturePersonal development programs401k matchHealthcare benefitsWork-life balanceQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Business Operations Administrator-FSS
City And County Of Denver - Human Services
10.2024 - Current
Safety and Security Administrator
Natural Grocers
12.2020 - 10.2024
Assistant Manager
Natural Grocers
06.2019 - 12.2020
Vitamin Manager
Natural Grocers
04.2013 - 02.2018
Bachelor of Arts - Production Design
Columbia College of Chicago
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