Anna M. Ceballos
Summary
Professional retail worker with strong experience in customer service and cash handling. Skilled in operating point-of-sale systems, managing transactions efficiently, and maintaining clean work environment. Reliable team member focused on supporting colleagues and adapting to changing needs to achieve results. Known for strong communication skills, attention to accuracy, and positive attitude.
Overview
22
22
years of professional experience
Work History
Front End Cashier
Dick’s Sporting Goods
Daly City, CA
06.2025 - Current
- Assist customers in the purchase of their merchandise using computerized scanning equipment and registers, accepting payments via credit card and/or cash.
- Answer all questions regarding pricing, product availability, sale promotions.
- Open new accounts for customers.
- Answer questions regarding Dick’s policies, procedures and regulations.
- Package all purchases on behalf of customers.
- Arrange for personalized assistance when requested.
Client Services Professional
H&R Block
Colma, CA
12.2024 - 04.2025
- Greet incoming clients.
- Answer multi-line phone calls.
- Schedule appointments for clients in person and by phone.
- Answer any questions regarding scheduling of appointments, H&R Block rules, regulations and policies.
- Scan all tax documents into client database for tax professionals.
- Process all payments received by clients using computer equipment, accepting credit card and cash payments.
Front End Cashier
Safeway
Santa Rosa / Millbrae, CA
06.2023 - 09.2024
- Assist customers in the purchase of their grocery items using computerized scanning equipment.
- Answer all questions regarding pricing, product availability, sale promotions.
- Answer questions regarding Safeway policies, procedures and regulations.
- Package all purchases on behalf of customers.
- Arrange for personalized assistance when requested.
Sales Associate
Macy’s
Santa Rosa, CA
04.2022 - 05.2023
- Assist customers in the purchase of their merchandise using computerized scanning equipment and registers.
- Accepting payments via credit card and/or cash.
- Answer all questions regarding pricing, product availability, sale promotions.
- Open new accounts for customers.
- Answer questions regarding Macy’s policies, procedures and regulations.
- Package all purchases on behalf of customers.
- Arrange for personalized assistance when requested.
Litigation Secretary
Hinshaw & Culbertson
San Francisco, CA
02.2016 - 11.2020
- Draft pleadings, correspondence, memoranda, discovery documents.
- Calendaring of important deadlines; hearing dates, depositions, client meetings using calendaring software, Prolaw and Outlook calendaring system.
- Coordinates court filings including filing of pleadings via electronic filing procedures as mandated and approved by the court; ECF, fax filing, online court filing systems, and hard copy filings.
- Attorney timesheet entry; processing of attorney expenses.
- Extensive client support in person, written and via telecommunication methods.
Litigation Secretary
Bledsoe, Diestel, Treppa & Crane
San Francisco, CA
07.2020 - 10.2020
- Drafts all motion papers, discovery documents, correspondence, memorandum.
- Process court filings via electronic filing via CM/ECF, PACER programs, fax filings, drop-off filings, service of same and discovery documents.
- Extensive calendaring (manually), no formal calendaring system available.
- Extensive client support in person, written and via telecommunication methods.
Litigation Secretary
Allen Glaessner Hazelwood & Werth
San Francisco
11.2019 - 06.2020
- Drafting pleadings, correspondence, memoranda, discovery documents.
- Calendaring of important deadlines; hearing dates, depositions, client meetings using calendaring software, Prolaw and Outlook calendaring system.
- Coordinates court filings including filing of pleadings via electronic filing procedures as mandated and approved by the court; CM/ECF, PACER, fax filing, online court filing systems, and hard copy filings.
- Attorney timesheet entry; processing of attorney expenses.
- Extensive client support in person, written and via telecommunication methods.
Litigation Secretary
Jackson Lewis
San Francisco, CA
12.2017 - 06.2018
- Reviews, sorts and distributes mail, Answers telephones and records messages, as necessary.
- Schedules/calendars appointments such as depositions, production of documents, client meetings, trials, court hearings and appearances using Prolaw and Outlook calendaring systems.
- Drafts and types various kinds of documents, including correspondence, pleadings, memoranda; discovery documents, witness lists, etc.
- Coordinates court filings including filing of pleadings via CM/ECF, PACER programs, fax filings, filing services, etc., as mandated and approved by the court.
- Input attorney timesheets.
- Reviews client billing for accuracy; edits content/grammar using the firm's billing application.
- Makes travel arrangements.
- Other administrative and executive administrative duties as needed.
Litigation Secretary (Temp)
Various Law Firms
San Francisco and North Peninsula
09.2014 - 02.2016
- Heavy word processing; formatting pleadings and e-filing/court filings.
- Opening new matters and sending engagement letters.
- Preparing expenses, maintaining attorney calendars and coordinating travel arrangements.
Litigation Secretary
Robbins Geller Rudman Dowd
San Francisco, CA
03.2014 - 09.2014
- Prepare, format, edit and proofread legal documents and correspondence.
- Open new client matters and assist with crafting client engagement letters.
- Prepare travel expense reports, check requests and other accounting forms.
- Scheduling, reserving conference rooms, arranging video and teleconferencing support. E-file in state and federal courts.
- Extensive client support in person, written and via telecommunication methods.
Litigation Secretary
Akin Gump Strauss Hauer & Feld
San Francisco, CA
02.2012 - 09.2013
- Preparation, filing and service of various motion papers; preparation and service of discovery documents and memoranda.
- Maintain calendar of hearing dates, discovery deadlines, deposition dates using Microsoft Outlook, Abacus and other software.
- Extensive client support in person, written and via telephone.
Litigation Secretary
Reed Smith LLP
San Francisco, CA
05.2004 - 01.2011
- Preparation, filing and service of various motion papers; preparation and service of discovery documents.
- Preparation of materials for business development presentations, proposal packages, seminars, etc., using PowerPoint and Excel.
- Maintain Calendar of hearing dates, discovery deadlines, deposition dates, scheduling of witness interviews, filing deadlines using Compulaw) and Microsoft Outlook.
- Oversee all administrative needs including billing, complex travel arrangements, expense reimbursements, timesheet input.
Education
High School Diploma -
Westmoor High
Daly City, CASkills
- Microsoft: Word (Advance) PowerPoint and Excel (Intermediate); Adobe/Acrobat (CM-ECF/Pacer; various document control systems: iManage (Filesite); other software packages such as Legal Solutions, Netdocs, Chromeriver, Metastorm, Carpe Diem (timesheets); calendaring systems: Prolaw (intermediate), Compulaw (basic) and complex copiers and scanners, etc
Languages
Spanish
Professional Working
Timeline
Front End Cashier
Dick’s Sporting Goods
06.2025 - Current
Client Services Professional
H&R Block
12.2024 - 04.2025
Front End Cashier
Safeway
06.2023 - 09.2024
Sales Associate
Macy’s
04.2022 - 05.2023
Litigation Secretary
Bledsoe, Diestel, Treppa & Crane
07.2020 - 10.2020
Litigation Secretary
Allen Glaessner Hazelwood & Werth
11.2019 - 06.2020
Litigation Secretary
Jackson Lewis
12.2017 - 06.2018
Litigation Secretary
Hinshaw & Culbertson
02.2016 - 11.2020
Litigation Secretary (Temp)
Various Law Firms
09.2014 - 02.2016
Litigation Secretary
Robbins Geller Rudman Dowd
03.2014 - 09.2014
Litigation Secretary
Akin Gump Strauss Hauer & Feld
02.2012 - 09.2013
Litigation Secretary
Reed Smith LLP
05.2004 - 01.2011
High School Diploma -
Westmoor High