Dedicated medical professional with over 17 years of experience in patient care, specializing as a Medical Assistant at Caromont Health Hospital. Certified Phlebotomy Technician and Certified Nurse Assistant with extensive knowledge in anatomy, physiology, and medical terminology. Proven ability to enhance patient outcomes through effective communication, problem resolution, and meticulous treatment administration. Recognized for strong interpersonal skills and commitment to maintaining confidentiality in diverse healthcare environments.
Overview
17
17
years of professional experience
6
6
Certification
2
2
Degrees
Work History
Medical Assistant 11
CaroMont Health internal medicine and Urgent Care
Gastonia, NC
07.2022 - Current
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Measured vital signs and took medical histories to prepare patients for examination.
Incorporated outside records into charts and EHR.
Cleaned and maintained medical equipment following procedures and standards.
Labeled and completed lab requisitions using ICD and CPT coding.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Responded to patient callbacks and phone-in prescription refill requests.
Documented notes during patient visits.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Instructed and counseled patients to comply with prescribed medical or physical regimens, medications, health maintenance and addiction treatment.
monitored wounds using liquid skin, sutures and bandages.
Refill patients prescriptions on EPIC
Administered prescribed medications am IM medications, noting times and amounts on patient charts.
Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Medical Assistant Extern
Jessup Foot And Ankle Specialists, PA
Huntersville, NC
06.2017 - 12.2017
Escorted patients to examination rooms and prepared for physician exams.
Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
Escorted patients to examination rooms and documented medical histories.
Performed routine dip stick, vision and hearing tests.
Completed and submitted clinical documentation in accordance with agency guidelines.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Recorded patient temperature and blood pressure.
Protected confidentiality of patient care information and treatments to prevent data breaches.
Delivered meals and snacks, helped patients feed themselves and documented intake for medical records.
Performed finger sticks and used equipment to test blood for iron and protein levels.
Prepared clinic's patient records accurately using [Software] and implemented updates whenever data changed.
Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Developed efficient filing system, decreasing patient chart retrieval time [Number]%.
CertifiedCNA 11, Phlebotomist in Lab
Novant Health Hospital
Charlotte , NC
01.2012 - 07.2017
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Maintained fully-stocked phlebotomy cart, carrier and station.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Verified collection orders and communicated discrepancies to nurses.
Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Upheld donor confidentiality throughout intake and collection process.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Compiled and submitted data for demographic research.
Supported non-ambulatory residents in range of motion exercises.
Observed and reported unusual symptoms and changes to charge nurse.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Prepared and packaged specimens for courier transport.
Helped residents walk with or without self-help devices.
Processed client payments and collected appropriate billing information.
Identified patients using proper procedures prior to specimen collection.
Transported specimens following established protocol for temperature and light.
Collected specimens for drug screens, paternity tests and alcohol tests.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Conducted various blood tests and updated results into paper and electronic charts.
Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Answered signal lights, bells or intercom systems to determine resident needs.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Assisted residents with bathing and dressing to promote personal hygiene.
Mobile Phelbotomist
Skyy laboratory
Charlotte , NC
01.2016 - 08.2016
Company went out of business.
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Verified collection orders and communicated discrepancies to nurses.
Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Upheld donor confidentiality throughout intake and collection process.
Prepared and packaged specimens for courier transport.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Compiled and submitted data for demographic research.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Collected specimens for drug screens, paternity tests and alcohol tests.
Processed client payments and collected appropriate billing information.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Identified patients using proper procedures prior to specimen collection.
Transported specimens following established protocol for temperature and light.
Conducted various blood tests and updated results into paper and electronic charts.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
Labeled patient samples, double-checking information for accuracy.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Used aseptic techniques to maintain specimen integrity.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Sanitized work area after every patient to prevent contamination and spread of disease.
Interviewed patients to verify test requisitions and patient identity.
Properly stored and transported specimens to prevent loss and delays.
Coordinated workflow based on stat, schedule, or outpatient needs.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Interviewed patients and documented details to update and file paperwork.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Used multiple electronic medical software to conduct patient intakes and send correspondence.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Interacted with patients to gather and record data prior to blood draws.
Certifed Nurse Assistant 1
Terrance Ridge Assistant Living
Gastonia, NC
03.2011 - 08.2012
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Supported non-ambulatory residents in range of motion exercises.
Helped residents walk with or without self-help devices.
Answered signal lights, bells or intercom systems to determine resident needs.
Observed and reported unusual symptoms and changes to charge nurse.
Assisted residents in preparing for activities and social programs.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Distributed drinking water and nourishment to residents.
Mobile Medical Assistant
Vpa
Troy, MI
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Communicated with patients by phone and via written correspondence.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Printed and filed examination data records according to HIPAA patient standards.
Sterilized medical equipment after each procedure.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Answered appointment calls to streamline office operations.
Assisted with technical treatments and entered information within patient records and charts.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Positioned patients for optimal comfort prior to procedures.
Completed and submitted clinical documentation in accordance with agency guidelines.
Completed clinical documentation in accordance with agency guidelines.
Reviewed treatment sheets for consistency, completeness and accuracy.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Medical Assistant
Elizabeth Lake Urgent Care
Elizabeth Lake, MI
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Incorporated outside records into charts and EHR.
Labeled and completed lab requisitions using ICD and CPT coding.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Conducted insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Organized charts, documents and supplies to maintain team productivity.
Educated patients about medications, procedures and physician's instructions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Education
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School
Scranton, PA
01-2025
Some College (No Degree) - Notary Public of NC
Gaston College
Dallas, North Carolina, NC
01-2025
RMA - Medical
Brightwood
01-2017
CPT - Phlebotomy
Divine Health Academy
2013
CNA 11 - nursing
Divine Health Academy
2013
Associate of Arts - AAS
Gaston College
2012
CNA 1 - nursing
Carolina College Of Health Science
2009
Skills
Strong medical ethic
Problem resolution ability
Enthusiastic caregiver
Practiced in sterilization techniques
Use Proper technique while drawing blood venipuncture
Can stick 55 patients in one hour
Maintain clean work area and stocked lab supplies
CPR/BLS certified
Talent in obtaining/charting vital signs
Type 70 wpm
Orientated with varies software EPIC MED LABS, BEAKER, WINDOWS 2003/2007 and current
Quality control ob I stat
Centrifuged Test tubes
Charting expertise
Electrocardiography (EKG)
IV discontinuation
Qualified in specimen collection/processing
BAC screening/drug screen collection
Catheterization of male and female
Psych and mental health care proficiency
Broad medical terminology knowledge
Bi-lingual in English and French
Culturally sensitive
Diabetes, Hospice and Stroke Patient Care
Wound cleaning/care expertise
Infection control standards expert
Flow sheet charting
Mobility assistance
Hematology testing aptitude
Sterilization techniques mastery
OR and ER experience
Certification
Register Medical Assistant Associate of Arts Degree 94 credits Certified Phlebotomy Technician North Carolina board of Nursing Aide 11 North Carolina Nurse Aide 1 Registry BSL Healthcare provider CPR and first aide Current
Community Service
Volunteer at Loaves and Fishes Charlotte NC August 2009-2010
Charlotte Christian Assembly Sunday School Teacher January 2006-current Sardis Oaks Nursing Home Nurse assistant 176 clinical hours