JOCELYN LOPEZ
Fontana,CA
Summary
Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments. Professional in healthcare with solid experience in clinical duties. Skilled in patient care, medical procedures, and electronic health records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
Nephrology Associates of Upland and Pomona
Upland, CA
03.2025 - 08.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
SEASONAL PACKAGE HANDLER
United Parcel Service
San Bernardino, CA
12.2024 - 01.2025
- Scan and sort packages according to the service type and destination in compliance with established procedures.
- Fast paced environment, constant lifting and knowing how to properly sort and load packages to the right containers.
- Load packages on conveyor belts.
- Report any hazardous materials, and ensure best use of space in any given container.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
MEDICAL ASSISTANT
Southern California Center for Neuroscience and Spine
Rancho Cucamonga, CA
11.2022 - 03.2024
- Assisted physician with patient exams and medical procedures.
- Maintained a clean, organized work area and provided proper infection control to clinic equipment and treatment area/exam room.
- Greet patients and visitors, and provide pertinent information related to the company.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Managed patient scheduling by assisting clients in completing patient registration forms and insurance paperwork.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Processed physician referrals and maintenance of safe and secure medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained insurance verification and approval for medical care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Collected and documented patient medical information such as blood pressure and weight.
FULFILLMENT WAREHOUSE ASSOCIATE
Amazon
Fontana, CA
08.2021 - 06.2022
- Unload and organize incoming and outgoing shipments within the warehouse.
- Safely operate pallet jacks to transport heavy merchandise.
- Manufacture pallets for warehouse associates.
- Trained new and seasonal hires.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
GAS STATION CASHIER
Chevron
Ontario, CA
10.2018 - 09.2020
- Worked customer service desk.
- Handled customer needs with positive interpersonal skills to help customers locate and purchase best merchandise for their needs.
- Transaction experience in operating cash register inventory and balancing cash drawer.
- Managed product organization by stocking and sorting store shelves in a consumer-oriented manner.
- Maintained cleanliness of the whole store.
- Trained new and seasonal cashiers.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Arrived on time and dressed professionally in clean company uniform.
Education
Medical Assistant - Medical Assistant Program Certified
United Education Institute (Ontario)
Ontario, CA02.2023
High School Diploma - General Studies
Jurupa Hills High School
Fontana, CA05.2018
Skills
- HIPAA compliance
- Patient-focused care
- Chart preparation/filling aptness
- Maintains strict confidentiality
- Exercises good judgment
- Adaptable to various roles and changing priorities (multitask, work independently)
- Team player
- Customer service
- Vital sign monitoring
- Data entry
- Appointment scheduling
- ICD-10 coding
- Knowledge of HMOs, Medicare and Medi-Cal
- Medical terminology knowledge
- Strong medical ethic
- Effective organizational skills and strong attention to detail
- Strong work ethic
- Patient scheduling
- EMR / EHR
- Active listening
- Scheduling
Certification
CMA - Certified Medical Assistant
LANGUAGES
Spanish Native or Bilingual
English Native or Bilingual
Timeline
MEDICAL ASSISTANT
Nephrology Associates of Upland and Pomona
03.2025 - 08.2025
SEASONAL PACKAGE HANDLER
United Parcel Service
12.2024 - 01.2025
MEDICAL ASSISTANT
Southern California Center for Neuroscience and Spine
11.2022 - 03.2024
FULFILLMENT WAREHOUSE ASSOCIATE
Amazon
08.2021 - 06.2022
GAS STATION CASHIER
Chevron
10.2018 - 09.2020
Medical Assistant - Medical Assistant Program Certified
United Education Institute (Ontario)
High School Diploma - General Studies
Jurupa Hills High School