Anna Chapa
San Antonio,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Checker
H-E-B Grocery
05.2024 - Current
- Implemented the "Welcome, Serve, and Appreciate" task of being a checker to every customer coming through a checkstand which aided in providing A+ hospitality.
- Practiced "Purpose Over Task" and prioritized the experience of the customer over anything else at all times.
- Accurately scanned all items to verify the customer was not being mistakenly charged for anything they did not buy.
- Approached all difficult situations with composure and a positive attitude to prevent the customer from having a negative experience associated with the company.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
H-E-B Grocery
04.2024 - 05.2024
- Greeted customers when they entered the checkstand to implement the "Go Big and Welcome" aspect of a CSA's role.
- Bagged customers groceries with the utmost care to ensure the safety of the product.
- Proactively engaged with the customer to establish a more personable experience and made sure to convey appreciation for shopping at H-E-B.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Intern
Austin Chapter of TXAEYC
01.2023 - 04.2023
- Contributing to the digitization of the organization itself
- Revising and editing various projects and documents meant to educate the public on the organizations purpose
- Executing various clerical tasks such responding to emails, making copies, etc
- Took on any project posed by any team member in the organization
Barista
Starbucks Corp.
05.2022 - 11.2022
- Delivers excellent customer service to create a warm and welcoming environment for all customers
- Dedicated to crafting seasonal and normal coffee beverages accurately, effectively, and with care
- Adheres to food safety guidelines by maintaining a clean and safe work environment when on the floor
- Contributed to having the location being scored the 2nd highest in store operations out of 20+ in the district
- Contributed to being named the location with the highest score in customer connections
- Processed register transactions
- Completed all store open and close duties
- Performed routine cleaning tasks and sanitized espresso machine parts, per company and state food hygiene standards
- Maintained clean and organized store departments to make customers' shopping experiences more effective and enjoyable
Retail Associate
Ross Stores, Inc.
08.2021 - 11.2021
- Complied with Ross' established policies and procedures
- Collaborated with fellow associates on daily tasks to ensure the store was closed at the appropriate time
- Used advanced retail knowledge to recommend, locate or obtain merchandise for customers
Guest Service Representative
SeaWorld Parks & Entertainment
04.2019 - 08.2019
- Interacted with customers to answer questions and create a better shopping experience
- Assisted customers with buying products, answering questions, and addressing any concerns pertaining to the park
- Collaborated with fellow representatives to ensure the best solution was found for each concern brought up
- Exhibited advanced cash handling skills to execute large sales of admission tickets and other products
- Maintained a professional, and positive attitude in the face of all types of customers and their situations
- Managed lost & found to returned misplaced items to customers and guests
Education
Bachelor of Science - Human Development And Family Sciences
The University of Texas At Austin
08-2023
Skills
- Data Analysis
- Research Skills
- Microsoft Office
- Interpersonal Skills
- Organizational Skills
- Project Planning
- Data Entry
- Computer Literacy
- Time Management
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Checker
H-E-B Grocery
05.2024 - Current
Customer Service Associate
H-E-B Grocery
04.2024 - 05.2024
Intern
Austin Chapter of TXAEYC
01.2023 - 04.2023
Barista
Starbucks Corp.
05.2022 - 11.2022
Retail Associate
Ross Stores, Inc.
08.2021 - 11.2021
Guest Service Representative
SeaWorld Parks & Entertainment
04.2019 - 08.2019
Bachelor of Science - Human Development And Family Sciences
The University of Texas At Austin