Anna Chichyova
Orting,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Ministry Director
IRC Church
10.2023 - Current
- Mentored and supervised instructors and volunteer staff to carry out program goals.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Barista
Coffee Shop "Zebra Coffee"
07.2022 - 05.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Successfully supervised as head barista, maintaining communication between management and subordinate employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Restaurant Waiter
Restaurant "Skol Pub"
06.2020 - 08.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Banquet Server
Restaurant "Nursultan"
06.2019 - 09.2019
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Ice Cream Server
Shopping Center "RIO"
05.2018 - 09.2018
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Ice Cream Server
Shopping Center "RIO"
05.2017 - 08.2017
Education
English Language Teacher
Ualikhanov University
Kazakhstan, Kokshetau06.2021
Skills
- Adaptive and Creative
- Friendly and Outgoing
- Latte Art
- Food Running
- Beverage Preparation
- Food Preparation
- POS Systems
- Cash Handling
- Up-Selling
- Opening and Closing Duties
Languages
Russian
Native or Bilingual
Ukrainian
Limited Working
Kazakh
Elementary
Timeline
Ministry Director
IRC Church
10.2023 - Current
Barista
Coffee Shop "Zebra Coffee"
07.2022 - 05.2023
Restaurant Waiter
Restaurant "Skol Pub"
06.2020 - 08.2020
Banquet Server
Restaurant "Nursultan"
06.2019 - 09.2019
Ice Cream Server
Shopping Center "RIO"
05.2018 - 09.2018
Ice Cream Server
Shopping Center "RIO"
05.2017 - 08.2017
English Language Teacher
Ualikhanov University