Anna Cipolla
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Summer Nanny
The Fago's
07.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Engaged with children on age-appropriate level.
- Stayed current on toy and child-related recalls and safety warnings.
Retail Sales Associate
Victoria's Secret & PINK
01.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Martial Arts Instructor
Martial Arts Dojang
03.2022 - 05.2022
- Coached new students by breaking down techniques into simple moves.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Provided feedback and corrections to improve students' skills and techniques.
- Evaluated student performance to determine promotion in rank.
- Communicated with parents to keep families informed of student progress and address concerns.
- Met needs of different students by adapting teaching materials and methods.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Provided feedback, guidance and support to students on participation and performance.
- Worked with fellow teachers to devise and implement support plans to help students excel.
Hostess
Chili's Bar And Grill
11.2019 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FL05.2025
Skills
- Disciplinary Enforcement
- Time Management
- Money Transfer Systems
- Product and Service Sales
- Teamwork and Collaboration
- Conflict Resolution
- Interactive Learning
- Skill Development
- Skill-Building Strategies
- Guest Inquiries
Additional Information
I am bi-lingual fluently speaking English and Hungarian. I am currently participating in Women in Business at UCF.
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Summer Nanny
The Fago's
07.2023 - Current
Martial Arts Instructor
Martial Arts Dojang
03.2022 - 05.2022
Retail Sales Associate
Victoria's Secret & PINK
01.2022 - 08.2023
Hostess
Chili's Bar And Grill
11.2019 - 04.2021
Bachelor of Arts - Marketing
University of Central Florida